I have been playing at Ruby Slots for 2 years now and considered a VIP. They owe me 9699.00 that was won in October by hitting a random jackpot. The coupon code I used had no rules attached. I receive a email from them today stating my withdraw was declined and no reason was given. They don't even answer the phone and you cant get a hold of anyone to explain. What is sad is they took my money for the last 2 years and now they don't want to pay.