Complaint #1782 Dafabet Casino

Unjustified and unfair account closure

By Paul

7 months ago

Hello, dear AskGamblers community

I've been playing online games at this casino for about a month.
After a successful game day, when I managed to win a large sum with a multiplier of x250, I could not log in to my account. An inscription appeared under the form for entering the username and password:
"Your account is closed. Please contact Customer Support".

I wrote to the support chat, where they wrote the following to me:

"Your account has been suspended because of bonus. Your account activities do not follow our website's rules under the Prohibited Practice category. Due to this we decided to close your gaming account, thus, you can no longer transact with us."

I'm sure I haven't used any bonuses or promotions!

They couldn't explain to me in the chat exactly which rules I had violated. They advised me to write to the post office ensupport@dafabet.com

I wrote to the specified email address and outlined the essence of the problem. They replied that in order to reopen the account, I need to specify the product that I want to reopen. I told them that I wanted to open a casino product.
Then they asked me for my nickname and date of birth several times, and I provided them with it. They wrote to me so that I could contact them from the email address to which the account is registered, although I only wrote from it.
Finally, they asked me for a passport photo to reopen my account. I sent them to the specified address on the same day. documents@dafabet.com .

A week has passed, but no information has been received. I wrote them an email and received the following reply:
"In line with your account concern upon checking your account is closed so we cannot assist."

Thus, neither the support chat nor the mail explained to me what I had violated, and why my account was closed.

I believe that my account was closed unreasonably, and I ask Askgamblers for help in resolving this situation.

Please Dafabet Casino:
1. Carefully consider my case and make sure that I have not violated the rules.
2. Restore the account and funds in my account.

I am ready to cooperate fully and provide any necessary data to confirm the legality of my actions.

Disputed Casino Dafabet Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

paulakseno

• Russia

7 months ago

Dear AskGamblers Complaint Team,

Thank you for your participation in resolving my complaint.

Have you managed to get information from Dafabet Casino that would help you and me understand the specific reason for closing my account?

Dafabet Casino

• Representative

7 months ago

Dear AskGamblers Complaint Team,

We have provided the information about this subject, as per your request.

Please, note, that the decision is final here and this will be our final communication about this subject.

Thanks,
Dafabet

Dafabet Casino

• Representative

7 months ago

Dear Customer,

As previously informed, rules 10.6 and 10.7 of our regulations state that when we close your account and terminate the Terms in accordance with paragraph 9, your account balance will not be refunded and will be deemed forfeited. This policy is implemented to ensure fair play and maintain the integrity of our platform.

We kindly ask that you review our rules and regulations (specifically paragraphs 9 and 10) for a better understanding of these policies.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1270 / 1335

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

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Blocked withdraw without any reason

Hello, my dafabet username is < username removed > and they have blocked my withdrawal process without any notification or reason. Whenever I am trying to contact them, their live support agents are providing bot answers and telling me to wait and wait. I am now fully fed up with their bot answers. Whenever I try to withdraw they show error 310. I am providing the withdrawal requests and the issue I am facing with the proofs:

1. Withdrawal request

Amount - 2000

Date and Time - 29/05/2026 11:20:29 PM

Transaction id - 514363297

2. Withdrawal request

Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

I have contacted them via chat and live call both but they just say wait and wait and wait.

I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

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Payment delayed since May 25th

Hi AskGamblers team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

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Amount deducted but not reflected in dafabet wallet

Hi Team,

Amount Deposited & amount debited from bank account but not showing in Dafa Sports Wallet

Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

No Response from dafa sports even after continuous mails and chat sessions

Please Help me

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Deposit failed amount 1600

I am make deposit via upi method has failed. I am contacting customer care, but he is not help me, only give the same reply daily wait 15 min. I have already sent payment proof via mail and upload in history page. One withdrawal was not received in bank account .

Deposit Transaction id - 514699339

Amount - 1600 inr

Status - failed

Also check withdrawal concern status successful but amount has not been received

Withdrawal transaction id - 514608701

Amount - 6700

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INR 1500 deposit pending since 31st May

Hello AskGamblers Team,
I am filing a formal complaint against Dafabet regarding a successful deposit that has not been credited to my player account.
On 31st May 2026 at 07:50 PM, I deposited INR 1500.00 using my PayZapp UPI wallet. The money was instantly deducted from my HDFC bank account. However, inside my Dafabet transaction history (ID: 514935162), the status is still stuck on "Pending" through their payment gateway 'HTPay Banking'.
Interestingly, inside my transaction dashboard, the "Follow-up request" shows as "Completed" (Green Tick), which clearly proves that Dafabet's team has already verified and accepted my payment screenshot. Despite this verification being complete, they are refusing to credit the funds to my main balance.
To make matters worse, their customer support is completely broken. I have sent multiple emails with concrete proof, but I am receiving the exact same automated bot email template repeatedly (Ticket #979247). No human agent is replying to my queries or resolving the issue.Please find my account and transaction details below:
Dafabet Username: HEMSAGAR95
Dafabet Transaction ID: 514935162
Dafabet Support Ticket: #979247
Bank UPI RRN / UTR: 437540973658
Bank Transaction ID: 823183092682
Beneficiary / Paid To: 8638056821@freoicici (Mr Sohidul Islam) I have attached the successful PayZapp bank payment receipt along with screenshots of the automated emails and the Dafabet history dashboard showing the "Completed Follow-up" status.
I request the AskGamblers team to intervene and get my INR 1500.00 credited or refunded immediately.
Regards,
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Withdrawal placed on May 24th is delayed

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I would like to raise a complaint regarding my withdrawal request placed on 24 May 2026, which has been in processing status for more than 7 days without any resolution or proper update.

I kindly request you to look into this matter and help resolve it as soon as possible.

All the necessary details that were required to process this complaint were attached in a private screenshot.

Thank you.

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On May 23rd, 2026, I requested a withdrawal of INR 2,500.00 from my account. According to the platform's internal system logs, the transaction was marked as "successfully processed" on 25/05/2026 at 12:26:14 pm IST under Transaction ID: 512576260.

Despite their system claiming the transfer was successful, the funds have absolutely not arrived in my bank account.

Over the last week, I have contacted their regional customer support desk multiple times trying to resolve this. Instead of investigating the issue, I have been trapped in a broken loop of automated, generic boilerplate responses. Multiple agents (including agents < full names removed >i) have copy-pasted the exact same message word-for-word to my emails:

"Our team is reviewing the INR 2,500.00 withdrawal that was successfully processed on 25/05/2026 12:26:14 pm. A follow-up has been made to our Payment Partners. We will update you via your registered email as soon as we receive feedback."

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Because internal support has devolved into a stone wall of canned templates, I am bringing this matter to AskGamblers. I demand that Dafabet corporate either:

Provide a legitimate, traceable banking UTR or ARN number to prove the funds actually left their payment gateway.

Cancel the failed transaction entirely and return the INR 2,500.00 to my account balance immediately.

Account & Transaction Summary:

Casino/Operator Name: Dafabet

Player Username:

< personal information removed >

Transaction ID: 512576260

Date of Transaction: 23-05-2026

Amount: INR 2,500.00

I am fully prepared to upload screenshots of the repetitive support emails and my empty bank statement to the AskGamblers team to prove this dispute. I hope the management team handles this manually and transparently.

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USDT has been deducted from my wallet, and it's been 5 days, but my deposit has not yet been credited.

I emailed the Dafabet team multiple times, I am simply getting we are followup message everytime with out any action.

It's already been 5 days, and I need funds asap.

Attaching the deposit slip, screenshot, and hash ID.

Kindly help me get my deposit back.

hash id: 10547d22ea8c4fc641035124dd5875d90fb35d55b0fdef4212efbdf91b5f7ed5

transaction id: 513614674

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Transaction id in dafabet: 511886946

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