Complaint #1782 Dafabet Casino

Unjustified and unfair account closure

By Paul

1 year ago

Hello, dear AskGamblers community

I've been playing online games at this casino for about a month.
After a successful game day, when I managed to win a large sum with a multiplier of x250, I could not log in to my account. An inscription appeared under the form for entering the username and password:
"Your account is closed. Please contact Customer Support".

I wrote to the support chat, where they wrote the following to me:

"Your account has been suspended because of bonus. Your account activities do not follow our website's rules under the Prohibited Practice category. Due to this we decided to close your gaming account, thus, you can no longer transact with us."

I'm sure I haven't used any bonuses or promotions!

They couldn't explain to me in the chat exactly which rules I had violated. They advised me to write to the post office ensupport@dafabet.com

I wrote to the specified email address and outlined the essence of the problem. They replied that in order to reopen the account, I need to specify the product that I want to reopen. I told them that I wanted to open a casino product.
Then they asked me for my nickname and date of birth several times, and I provided them with it. They wrote to me so that I could contact them from the email address to which the account is registered, although I only wrote from it.
Finally, they asked me for a passport photo to reopen my account. I sent them to the specified address on the same day. documents@dafabet.com .

A week has passed, but no information has been received. I wrote them an email and received the following reply:
"In line with your account concern upon checking your account is closed so we cannot assist."

Thus, neither the support chat nor the mail explained to me what I had violated, and why my account was closed.

I believe that my account was closed unreasonably, and I ask Askgamblers for help in resolving this situation.

Please Dafabet Casino:
1. Carefully consider my case and make sure that I have not violated the rules.
2. Restore the account and funds in my account.

I am ready to cooperate fully and provide any necessary data to confirm the legality of my actions.

Disputed Casino Dafabet Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

paulakseno

• Russia

11 months ago

Dear AskGamblers Complaint Team,

Thank you for your participation in resolving my complaint.

Have you managed to get information from Dafabet Casino that would help you and me understand the specific reason for closing my account?

Dafabet Casino

• Representative

11 months ago

Dear AskGamblers Complaint Team,

We have provided the information about this subject, as per your request.

Please, note, that the decision is final here and this will be our final communication about this subject.

Thanks,
Dafabet

Dafabet Casino

• Representative

11 months ago

Dear Customer,

As previously informed, rules 10.6 and 10.7 of our regulations state that when we close your account and terminate the Terms in accordance with paragraph 9, your account balance will not be refunded and will be deemed forfeited. This policy is implemented to ensure fair play and maintain the integrity of our platform.

We kindly ask that you review our rules and regulations (specifically paragraphs 9 and 10) for a better understanding of these policies.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576

Avg. Amount $1,145

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 896 out of 937 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Asked for verification but error is coming while uploading the documents

I was told to send my documents for account verification. I already verified my account but still dafabet asked me to verify my account. So in order to verify my account, I was told to submit my documents in my account section. While I was uploading my documents, an error was keep on coming. I mailed them this issue but I am keep getting the bot reply that upload it in account section. I mailed dafabet my documents multiple times but still getting the same response.
I have attached screenshots and want dafabet to resolve my issue as soon as possible.

89h left

Withdrawal showing as successful but not credited in my bank

Hello AskGamblers Team,

I am raising this complaint regarding a withdrawal of 5,300 IN from my Dafabet account (Dafasports division) that has not been credited to my bank account.

Details of the transaction:

• Account Username: Asfakjsm

• Withdrawal Amount: 5,300 INR

• Transaction Date: 05/10/2026

• Processed Date: 05/10/2026

• Payout Method: Local Bank Transfer

• Transaction ID: 531165119

The withdrawal status inside my Dafabet account is showing as "Success" / "Completed". However, the standard processing window has passed, and the funds have still not hit my bank account.

I have reached out to Dafabet customer support multiple times and escalated the issue via email, but 1 keep receiving generic responses without being provided a valid Unique Transaction Reference (UTR) number or external bank clearance receipt that my bank needs to track the funds.

Kindly mediate this issue and help me compel Dafabet to either provide a valid UTR tracking number so my bank can locate the funds, or reverse the 5,300 INR back into my gaming account balance.

Thank you.

88h left

₹5,300

Pending account verification taking time

Dear AskGamblers Team,

I hope you are doing well.

I am writing to kindly seek your assistance regarding my Dafabet account verification, which has been pending for over 9 days. I have submitted the required documents in accordance with Dafabet’s verification guidelines and have been cooperating fully throughout the process.

I understand that verification may take some time, and I sincerely appreciate the efforts involved. However, I would be grateful if you could kindly look into my case and help facilitate the process, as I am currently unable to withdraw my funds.

For your reference, the disputed amount is ₹9,400 (INR).

Transaction ID: 532314025

I would sincerely appreciate your support in helping me resolve this matter at the earliest convenience. Please let me know if any further information or documentation is required from my side.

Thank you very much for your time, understanding, and assistance.

64h left

₹9,400

Verification Delayed for 9 Days

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am receiving irrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,92,000.

Transaction id 532308365

Please help. Thank you for your support.

63h left

₹292,000

Withdrawal verification delay

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 7 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,55,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Transaction id: 532308893

Thank you for your support.

64h left

₹255,000

Deposit Not Credited to account

Hi Team

My deposit is pending from last week

Please find the deposit details and the payment screenshots, there is a very irresponsible replies for the emails shared by me to dafabet support team.

Please help me in getting the deposit amount credited.

Below are the details

UTR-RefNo - 005672630663
Transaction Id - 531476197
Transaction Date - 08/10/2026 01:00:50 AM
Transaction Amount - 10000.00
Transaction Type - Deposit
From - F2Pay Intent Deposit
To - Common Wallet
Payment Method - UPI

I have attached the UPI app screenshot and the screenshot from my bank.Also attaching the response that I am getting from dafabet team

Resolved

₹10,000

Withdrawal Requests Declined

Transaction ID: 531703855

Withdrawal Amount: 294,000.00

Transaction Date: 9 October 2026

I am filing this complaint against Dafabet for declining my withdrawal despite submitting the requested verification documents.

Dafabet asked me to provide the front and back of my Aadhaar card, along with photographs of myself holding the front and back of the card. I attempted to upload these documents through my account, but the upload section was showing an error. I immediately informed Dafabet about this issue and emailed all the requested documents to [email protected] on the very same day they requested them.

Despite submitting the documents and following up with their team, my withdrawal request was declined. I have now submitted two new withdrawal requests, but I am concerned about further delays despite having already complied with their verification requirements.

I request AskGamblers to intervene and help me get my withdrawal processed. I have cooperated with Dafabet’s verification process and provided the requested documents through email when their website’s upload functionality was not working.

My expectation is that Dafabet processes my new withdrawal requests without further unnecessary delays. I am seeking the release of my funds, not another prolonged verification process for documents I have already submitted.

I have submitted new withdrawal request of 413686. Kindly Process it.

53h left

₹413,686

Holds winnings 2753000 INR

Hello AskGamblers!

I registered on Dafabet India in June of this year. I started playing at the end of August. I played fairly. I made deposits totaling over 650,000 INR!!! At one point, a lot of bets came in and my balance was 2,753,000 INR. I placed a withdrawal request. It was pending for a few days, then it was cancelled, and my verification process began!

They asked me for photos, which I provided immediately. The first verification lasted a week. No one said anything until I wrote in the chat. They asked me for new photos, which I provided. Then the verification process took even longer, I wrote in the chat, and they said the verification was still in progress.

Then they asked for photos a third time, which I provided again.

Now they have asked me for photos for the fourth time, under the pretext that the photos are blurry, although everything is perfectly clear in them! And this time they need to be uploaded not on the website, but sent by email. Which I did again! Verification has been going on for over a month!!!

AskGamblers can you help me get my funds???

63h left

₹2,753,000

Withdrawal declined no reason

Dear AskGamblers,

Please help me
My dafabets account fully verified. My withdrawal status was declined again and again after pending status. I don't know why this withdrawal request was declined please help me with my complaint here. I have been waiting since almost 4 days still my issue not resolved.
I playing dafabet from the last 6 year but this not happened. This is really embarrassing for me having to waste so much time for my own funds. Live chat support and email support is helpless so that's why I came to AskGambler.

93h left

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Deposit pending from week

I have deposited amount of 4000RS on dafabet by using umbrah wallet UPI, but my amount is not credited up to now. So please solve my problem as soon as possible.

I have contacted them but no use from dafabet. Before also I leaved many transactions. Poor service from them.

I believed only askgambler can solve my problem, that's why I am submitting the problem.

User Name: karnakar2408

Dob: < dob removed >

Transaction Id: 531141036

By using:umbrah wallet upi

62h left

₹4,000