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Not completing verification since past month to avoid paying out


2 months ago
Dafabet is creating unnecessary hurdles for me so that i cant withdraw my funds because I'm in profit. They have asked for my verification documents again and again and everytime i submit , they get rejected without any reason. This is going on from past 20 days. I have submitted every document for 6-7 times but they don't take any action. I have talked to their live chat agent and sent multiple emails to resolve my issue but everytime i receive same copy paste reply. I have been patient and i have waited for too long and i have tried every way possible on dafabet to resolve my issue but to no avail. If we lose money then thats fine but if we are in profit, they start harrasing us like this. Please take note. Im attaching some screenshots of my emails.I expect askgamblers to get my complaint resolved. I shall be thankful to Ask gamblers.
Disputed Casino Dafabet Casino

Discussion

User name

Dear @dannydangi14444,

The AskGamblers Complaint Team is kindly asks you to clarify the total amount of the disputed withdrawal request/s and update your complaint in a timely manner, and confirm whether you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Customer,

We apologize for the inconvenience caused. Kindly note that your withdrawals were previously pending as the required documents had not been received at the time which subsequently you cancelled.

However, upon checking, we can confirm that your received your Proof of Address as per our account verification procedure and your recent withdrawal of Transaction ID: 526163397 was successfully processed.

Regards,
Dafabet
User name

Dear Dafabet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

We were not able to locate your account or transaction. In order for us to proceed, kindly provide us with your username and transaction ID.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068