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Declined my withdrawal and also not possible to convert currency


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By Akhan
2 months ago
Hello team,

I am yesterday made withdrawal via crypto currency but they declined 2 times ,

Then I’m trying to withdraw via bank transfer but my balance showing insufficient funds and I have 6000 inr ,

Then I’m contacting support so they tell me this DPINR balance you need to convert DPINR TO INR , SO I’m try to convert this but this showing error black screen,

Also transfer not working ,

Please g
Disputed Casino Dafabet Casino
Amount ₹6100

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Dear Valued Customer,

Apologies for the delay.

Upon checking, we can confirm that your funds are still in DPINR. To withdraw via Local Bank Transfer, you must first convert your DPINR funds to Real Money INR. Please ensure that you have sufficient funds available in your account.

To convert your funds:

Log in to your account.
Go to the Cashier page.
Select the “Convert” option.
Proceed with converting your DPINR funds to Real Money INR.

Regarding the black screen you encounter when attempting the conversion, kindly provide us with a screenshot of the issue for further checking.

Additionally, please confirm whether you are accessing your account through the website, mobile browser, or mobile app. This information will help us investigate the issue further.

Regards,
Dafabet
User name loyalty-level-2
Hello I’m that time clear cache and restart my Device and change network data but still my DPINR NOT CONVERT TO INR , black screen showing repeatedly
User name
Dear Customer,

We apologize for the inconvenience caused.

Kindly note that your two withdrawals under Transaction IDs 525960486 and 526011943, which were requested via Crypto, were declined due to a payment method mismatch. You are required to withdraw via Local Bank Transfer, as this was the payment method used for your deposits.

Regarding the “Insufficient Funds” error encountered when attempting to withdraw via Local Bank Transfer, this occurred because your balance at the time was in DPINR. To withdraw via Local Bank Transfer, you must first convert your funds from DPINR to Real Money INR.

The Fund Transfers shown in the screenshots you provided also failed due to insufficient balance, as your funds were in DPINR hence error code 510. Fund Transfers cannot be initiated while your funds are in DPINR. You must first convert your funds to Real Money INR.

To convert your funds:

Log in to your account.
Go to the Cashier page.
Select the “Convert” option.
Proceed with converting your funds from DPINR to Real Money INR.

However, please note that you currently do not have sufficient balance in your account. Once you have sufficient funds, kindly try converting your DPINR balance to Real Money INR.

Regarding the blank page encountered when attempting the conversion, kindly perform the following basic troubleshooting steps:

Log out and log back in to your account.
Clear your browser's cookies and cache.
Try using a different browser.
If you are using a desktop, try accessing your account via the mobile version or app.

Once the conversion is completed successfully and you have no pending wagering requirements, you will be able to proceed with your withdrawal via Local Bank Transfer or make Fund Transfers.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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