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Delayed payment not being credited since August 6th


2 months ago

​Username: Harinandhan123

​Disputed Amount: ₹35,000 INR

​Transaction ID: 524917527

​Date & Time of Transaction: August 6, 2026 at 5:42:42 PM IST

​I am submitting this complaint regarding an uncredited withdrawal from my Dafabet account (Harinandhan123).

​On 6th August 2026 at 5:42 PM, I placed two separate, identical withdrawal requests for ₹35,000 INR each:

​Transaction ID 1: 524917478 (Successfully credited)

​Transaction ID 2: 524917527 (Status marked as "Successful," but funds never reached my bank account)

​Although the system marks Transaction 524917527 as "Successful," the funds have not been credited to my bank account. As of today (12th August), it has been 6 calendar days (and 4 full working days excluding the weekend), exceeding Dafabet's processing timeline.

This is not the first time this has happened. Dafabet exhibits a recurring pattern where, whenever two identical withdrawal amounts are requested simultaneously, only one is credited while the second gets stuck/lost, despite showing as "Successful" on their portal.

I have reached out to customer support multiple times, but I keep getting generic automated responses without any concrete resolution or proof of transfer (such as a valid UTR number for bank tracing).

​I request AskGamblers' intervention to hold Dafabet accountable. I urge Dafabet to either provide a valid UTR (Unique Transaction Reference) number so my bank can trace the missing transfer, OR immediately refund/credit the missing ₹35,000 INR back to my source Dafabet account so I can re-initiate or manage my funds.

​I have my bank statements ready to prove that the funds for Transaction 524917527 or 524917478 were never received.

I hope to get this resolved swiftly.

Disputed Casino Dafabet Casino
Amount ₹35000

Discussion

User name

Dear @Harinandhan123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Customer,

Kindly note that your withdrawal for Transaction ID: 524917527 was refunded by the bank and the funds were credited back to your Dafasports account on 12 August 2026 under Transaction ID: 525623790. You may log in to your account to confirm the credit.

Regarding Transaction ID: 524917478, this withdrawal was successfully processed from our end with UTR: 611752684208. Upon checking the bank statement you provided, we can confirm that the transaction was received and reflected in your bank account.

For your reference, we have attached the bank slip and a screenshot from your bank statement showing the transaction.

Thank you for your understanding.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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