Dafabet Casino - Formal complaint regarding pending withdrawal request of INR 5270

Dear valued customer,

Please provide us the transaction ID for further checking.

Thanks,
Dafabet

I am writing to formally request a manual withdrawal of my remaining funds, as my account is currently closed and I am unable to withdraw the amount through regular channels.

Details are as follows:

Amount: INR 27,797

Product/Platform: Dafasports

Reason for Withdrawal: My account is closed, so I request a manual withdrawal.

Preferred Withdrawal Method: Local Bank Transfer


Bank Account Details for Transfer:

Bank Name: Bank of India

Account Number: 786010110003913

Account Holder Name: Oma Ram

Branch: Matoda

IFSC Code: BKID0007860


I kindly request you to process this withdrawal at the earliest. Please let me know if any additional documents or verification are required from my end.

Thank you for your support.

Sincerely,
Oma Ram

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dear Valued Customer,

Your winnings has been removed due to duplicate accounts.

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.

We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I have received your message regarding the removal of my winnings due to alleged duplicate accounts. I would like to make it clear that I have never created any duplicate accounts on your platform.

If there is any confusion or error in your system, I kindly request you to review the case again. I strongly believe there has been a misunderstanding.

Also, regardless of this situation, I respectfully request the refund of my original deposit amount, as that is unrelated to any winnings or claims of duplicate accounts.

Please respond at the earliest and help resolve this matter fairly.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.