Unjustified confiscation of 16590€ in winnings

I had made an account with play casino last month and deposited $20 played without bonus. When my balance was $45,I decided to withdraw.Once requested my withdraw $45 they asked me to upload my all verification documents and selfie with id which did accordingly. Next day they replied that I am verified now and they gonna process withdraw request asap.But it has been over 3 weeks where my withdraw $45 only is still unpaid from them. Now I can't login to my casino account and chat option found disable.Could you help me please?

Dear Askgamblers, I have a very unpleasant situation with Play Casino. I made my first deposit of 0.5btc and i lost. Afther a few days, on 2. May I made my second deposit of 0.5btc and get a very big win of 11.78btc. When i want to withdraw my founds, they have disable my account, confiscate my money, and wont let me withdraw my founds of 11.78btc. I didn't get any official explanation via e-mail, so I demand an explanation of their reaction on live chat support, and they said that the reason of their action is a "development of strategies aimed at gaining of unfair winnings". When i try to explain that i have played everything exactly like they wrote on their terms&conditions, they said that i should contact a managers via e-mail. I have contact a managers several times via e-mail, but still have no official answer. I made my first deposit of 0.5btc and lost it. Than i made my second deposit in the same amount and i win, play both times the same, like it's specified in their t&c. I have been wagered a number of times and play with a bets, as they asked. I asked them to explain me what "unfair strategy" did i aimed, when i played exactly like they wrote. I ask them is it a fair strategy when i'm loosing and unfair when i'm winning? Still no answer, and willing to resolve this problem by their side. Dear Askgamblers Team, please help me in this case, Thank you!

Hi. I've been a member of play.casino for a year and my account is fully verified. On 7/3 I deposited 0.19 BTC for a 50% bonus. I managed to win 1.07 BTC but Play.casino decided to close my account and confiscate my whole balance because I had broken their bonus rules. I can understand that they took my winnings but keeping my 0.19 BTC deposit as well is simply outrageous. Play.casino hasn't been answering my emails anymore.

Hallo dear Askgamblers, i did get an email from Play Casino yesterday to play a 75% Bonus yesterday. I played 3 times on the casino before. I played the welcome bonus in February and a 50% bonus in march and one in apri So i did deposit 100€ and played with 5€ per Spin (which is within the Terms and Conditions) Secrets of Atlantis and hit a very big win with 5.000€. So i finished the 3000€ wager requirement with playing Secrets of Atlantis and Guns n Roses. When i was finished with it, i had 4900€ left and did deposit 500€ more to play blackjack. Of course everything i did was with my own real money. I played some and ended up with 6500€. i played a few more slots and roulette winning and losing a bit and quitted afterwards. i did order to withdraw for 300€ and went to sleep. today i woke up and my account got disabled. this was the chat i had today with the support: Support Agent 10:07 am Hello. How may I help you? Mario.P Hallo My Account got disabeld Support Agent Please, wait a moment, we need to check it. Mario P. this is not correct Support Agent Your profile is closed by Casino manager desigion Mario P. Yes is understand that but i didnt do anythign wrong execpt winning! what is his reason for Hallo= ? Support Agent for suspicious activity and same gaming scheme in network Mario P. Suspicious activity? are you for real? i did deposit 100€ played with 5€ per spin on secrets of atlantis and won big when i finished the wager requirement, i did deposit 500€ more and play with real money blackjack and roulette. So i didnt hurt the T&Cs I would like to talk to the Manager and let him explain his deciscion because this is a scam Support Agent Sorry, but this it the final design Mario P. No its not final until you talk to you you cant take 6500€ from me and just say its final you have some responsibility Support Agent I am obliged to close this chat right now in order to help other players Support Agent has closed the chat. Okay, after all, the offered me a bonus which i won big while playing within their rules. After it turned to real money, i played blackjack and won a little more, after i did deposit my own real money. If that is suspicious or a gaming sheme, i never want to play in any casino ever again. Please dear Askgamblers Team, help me in this case, and also prevent other players to get scamed in this casino Thank you!

Ive been Playin on play.casino, deposited without any Bonus, and managed to win 400 Eur, which i since then (27.03.) wanted to withdraw to my Neteller-Account, my Documents where uploaded and Verified Months before, but the same Day when i started the Withdrawal Process, i got an E-Mail , i should upload a Selfie, holding my Identification-Card, well done ive uploaded 3 Pictures of mine holding the ID, well since then nothing happend, and im very dissapointed thus my uploaded Pictures are still "Pending" , and when im asking the Live-Support they keep sayin me everyday the same unusefull Information like -> "We passed your case to a Manager, which should shortly Contact you" , but that never happend , and i cant understand whats the matter, why keeping my Winings, which is suspect, regarding that i Deposited and didnt used any Bonus with it, i asked everyday in the Chat, and they couldnt get me a satisfying answer, first they Told me, "the verification process takes aprox 48hours, well i was already Verified that time , and its seems to me, like they`re waiting for a "reverse withdrawal" and lose my winnings action of mine, but -> no. Help please

So i've won some money 5 days ago and i've decided to cashout. They asked me for id's and a bill on first place which i've provided. Now they keep telling me every 24 hours that a manager needs to check the documents and nobody does that. My money are stuck and these guys are not willing to help me resolve this. They keep telling me the same things which in my opinion is not acceptable at all, they advertise instant cashouts and fast verifications. I haven't seen that happening though. < link to unmasked personal document/s removed > < link to unmasked personal document/s removed >

I registered at Play.casino in December 2016. Played from time to time - both slots and roulette. Mostly roulette recently. Wasn't lucky at first. I was even pronounced a VIP player. Then I hit a win of approximately $11k playing roulette (paid out). But when I got the second big win of $11700 in a week or so (again, playing only roulette, no bonuses or stuff like that) and ordered a cashout, I was told that there is an investigation on my account. Casino staff promised to give me a call. But they did not. In a few days my account was blocked with all of the last win amount still there. The only comment that comes from casino support is that I was a fraud and the decision to block my account is final. That seems like either a big mistake or an extremely rogue behavior on their side. I kindly ask to help me figure out what's really happening here.

I made a deposit with Bitcoin. I played at the casino and won 0.86 Bitcoin. I ordered the payment, waiting 24 hours, although the casino site says that the conclusion on the Bitcoin is instantaneous, it is cheating. I waited for 24 hours, after which my conclusion was canceled, but the money has not been returned to the balance, but simply disappeared. I've been writing a support, a support but said that my money confiscated by the decision of the manager and ended the conversation with me. I have not received explanations. I was charged with fraud, but I did not do anything illegal or violate the rights and conditions of the casino.

I was never given cashback, i kept on being told that i got given them by free spins under subjected "play gift" Or i hadnt lost over $50 within 7 days of the week , which i had by depositing $52 Kept being told different reasons. But the main thing about this is asking support for my friday free spins and they tell me ill get them automaticly in my bonus account section in 3 hours... 3 hours later i then look in my account and i have no bonuses... I ask support about this and they say im not eligable for free spins, i asked why not? support said that i need to wager so much within the past 7 days.. --- I then asked "show me where it says this in the terms and conditions for the Friday Free spins" --Support: Its not yet on the site This casino and its support is a bloody joke and need to get there act together.