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Play Casino - Verification and cashout delayed for 5 days

REJECTED
Complaint Info
Disputed casino Play Casino
Reason Verification issues
Hikoo3 Germany
Posted on March 21, 2017

So i've won some money 5 days ago and i've decided to cashout.
They asked me for id's and a bill on first place which i've provided. Now they keep telling me every 24 hours that a manager needs to check the documents and nobody does that. My money are stuck and these guys are not willing to help me resolve this.
They keep telling me the same things which in my opinion is not acceptable at all, they advertise instant cashouts and fast verifications. I haven't seen that happening though.

< link to unmasked personal document/s removed >
< link to unmasked personal document/s removed >

AskGamblers
Posted on March 21, 2017

Dear @Hikoo3,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hikoo3 Germany
Posted on March 21, 2017

The amount of the withdrawal is 0.50067215 BTC.

Posted on March 23, 2017

Dear player,

The proofs of your fraudulent actions against the casino were sent to AskGamblers Team.

Berst regards,

Play.Casino Team

AskGamblers
Posted on March 23, 2017

AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf Play Casino management. We can now confirm that there are enough proofs that player is a "double spender". With this action, he breached casino term #

The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including, but not limited to:
• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• charge back transactions with a credit card or denial of some payments made
• creating two or more accounts
• other types of cheating
...
Customer, who will try to gain advantage of casino welcome offers / other promotions agrees that casino reserve the right to void bonuses and any winnings from such bonuses from customer:
- use of stolen cards;
- chargebacks;
- creating more than one account in order to get advantage from casino promotions;
- providing incorrect registration data;
- any other actions which may damage the casino.
....
The Casino reserves the right to close Your Member Account and to refund to You the "Account balance", subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and close it officially.

No further communication with the player shall be maintained on behalf our team.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf Play Casino management. We can now confirm that there are enough proofs that player is a "double spender". With this action, he breached casino term The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including, but not limited to: • participating in any type of collusion with other players • development of strategies aimed at gaining of unfair winnings • fraudulent actions against other online casinos or payment providers • charge back transactions with a credit card or denial of some payments made • creating two or more accounts • other types of cheating ... Customer, who will try to gain advantage of casino welcome offers / other promotions agrees that casino reserve the right to void bonuses and any winnings from such bonuses from customer: - use of stolen cards; - chargebacks; - creating more than one account in order to get advantage from casino promotions; - providing incorrect registration data; - any other actions which may damage the casino. .... The Casino reserves the right to close Your Member Account and to refund to You the "Account balance", subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice. The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website. AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and close it officially. No further communication with the player shall be maintained on behalf our team.

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