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Play Casino - Account disabled and 11,78BTC winnings confiscated with no justification

UNRESOLVED
Complaint Info
Disputed casino Play Casino
Reason Declined payment
Amount BTC 11.78
vladziv Serbia
Posted on May 22, 2017

Dear Askgamblers,

I have a very unpleasant situation with Play Casino.
I made my first deposit of 0.5btc and i lost. Afther a few days, on 2. May I made my second deposit of 0.5btc and get a very big win of 11.78btc. When i want to withdraw my founds, they have disable my account, confiscate my money, and wont let me withdraw my founds of 11.78btc. I didn't get any official explanation via e-mail, so I demand an explanation of their reaction on live chat support, and they said that the reason of their action is a "development of strategies aimed at gaining of unfair winnings".

When i try to explain that i have played everything exactly like they wrote on their terms&conditions, they said that i should contact a managers via e-mail. I have contact a managers several times via e-mail, but still have no official answer.
I made my first deposit of 0.5btc and lost it. Than i made my second deposit in the same amount and i win, play both times the same, like it's specified in their t&c. I have been wagered a number of times and play with a bets, as they asked.
I asked them to explain me what "unfair strategy" did i aimed, when i played exactly like they wrote. I ask them is it a fair strategy when i'm loosing and unfair when i'm winning? Still no answer, and willing to resolve this problem by their side.

Dear Askgamblers Team,

please help me in this case,

Thank you!

AskGamblers
Posted on May 26, 2017

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Play Casino management will soon jump in with an update on this complaint.

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