You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

Black Diamond Casino - Closed my account and took my $8,300 winnings with unproven accusations

RESOLVED
Tam123 New South Wales
posted on July 5, 2018.

I deposited 3400 into blackd­iam­ond­cas­ino.net and quickly won nearly 5k which added a total of approximately $8300. I tried to withdraw the money by sending a photo of my MasterCard and passport. As I was doing this I got logged out and my account was disabled. I emailed the security team in the website and received a response that my account is disabled due to too many inconsistencies were found in my account. I emailed them back to ask what these inconsistencies were as everything I entered was correct. I received a reply this morning advising my account was disabled as I am flagged with other merchants they collaborate with. I feel this is unfair and false as no evidence was provided to show this. I do not understand why they would allow me to start playing and then ban me when they have allowed me to bet initially. Now they have advised my account may incur a chargeback when they have allowed me to start betting. I feel this is really unfair and want to know what my rights are. I have evidence to show my winnings also.I would like my winnings paid out because i won it fair and square , i have not breached any terms and conditions whatso ever , also i wasnt changing my bets or doing anything that was deemed to be cheating.
They have provided no evidence that i did anything wrong

posted on July 9, 2018.

Hello,

Thank you for contacting us in regards to this situation.

Please note that we are looking into it and we will come back with an answer as soon as possible.
Thank you for your patience and understanding and know that we are at your full disposal should you need help with anything else as well.

Kind regards,
The Black Diamond Team

Tam123 New South Wales
posted on July 12, 2018.

hello have you looked into it yet?
ive received the 3400 deposit back into my bank account..
now its just my 5000 in winnings that i am after ,
could you get back to me asap with any info thanks

posted on July 12, 2018.

Hello,

Thank you for your patience while we investigated this.

Please note that we have looked into the situation of the account and found that the reason why your account has been disabled and your initial deposit refunded, is because our Security team has been notified of the existence of duplicate accounts on our site.

According to the site rules, our Security team needed to restrict all accounts found to be in this situation.

Please refer to rule 2.1.12 from our Terms and Conditions:

Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple accounts, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

This is what happened in the case of this account as well and we have provided AskGamblers with the proof from the Security Department.

We apologize for any inconvenience that this might have caused you and we would like to thank you once again for choosing our services.

We rest at your and AskGamblers’ full disposal in case you need any extra information.


Kind regards,
Black Diamond Casino team

AskGamblers
posted on July 14, 2018.

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Black Diamond Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term # 2.1.12

Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple accounts, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

By subscribing you are certifying that you are over the age of 18.

Sign up for +250 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.