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Casino Complaints

Closed account and confiscated money without any reason given!

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By larswass
11 years ago
Message on forum

I have played at slotobank.com and have winnings there 22500sek. One day they just blocked my account because they say they are checking my account. Security standard procedure. Now it has been closed for several weeks and i have contacted them as you can see in the mails below and when I wrote to them that I had contacted askgamblers they just ignored my 5 latest mails. Not a word from them.

RE: my account is closed‏

RE: my account is closed

lars 2014-09-26

Till: support team

hello!!?

What´s happening? I have had accounts in almost every netcasino that you can imagine but never been true this.

So you really mean that this is normal procedure from a serious casino that has about 50.000 satiesfied customers?

And was it 24/7??

< email removed >@hotmail.com

user:< removed >

Date: Wed, 24 Sep 2014 18:12:53 +0300

Subject: Re: my account is closed

From: suppor­t@s­lot­oba­nk.com

To: [email protected]

Dear Lars,

This is regular procedure for security department as all active players are checked. It will take not more than a couple of days. We will email you once we get any results

On 24 September 2014 18:04, lars wrote:

hi again

but why do you make this investigation and approximately how long time does it take..minutes,hours, Days?

regards [email protected]

user:< removed >


Date: Wed, 24 Sep 2014 17:53:27 +0300

Subject: Re: my account is closed

From: suppor­t@s­lot­oba­nk.com

To: [email protected]

Dear Lars,

We are really sorry for inconveniences. At this time the security department is checking the information on your account. Please, do not worry, this is regular procedure and it will not take a lot of time. Once everything is checked we will email you back so you can log in to your account and continue playing.

Thank you for understanding and cooperation

On 24 September 2014 17:47, lars wrote:

hi

tried to login to my account right now but it didn´t work so I asked the chat why and they told me that my account is under investigation..why is that and how long should this take?

regards

[email protected]

user: < removed >--


Please feel free to contact our friendly customer support by online chat or e-mail us at suppor­t@s­lot­oba­nk.com. We are available 24/7 for you!

Best regards,

Denis Borsky

Slotobank Casino

Customer Support

--

Мы рады помочь Вам в онлайн чате или по электронной почте suppor­t@s­lot­oba­nk.com. Добро пожаловать в любое время!

С уважением,

Денис Борский

Служба Поддержки

Казино Slotobank

--


Please feel free to contact our friendly customer support by online chat or e-mail us at suppor­t@s­lot­oba­nk.com. We are available 24/7 for you!


Best regards,

Denis Borsky

Slotobank Casino

Customer Support

--

Мы рады помочь Вам в онлайн чате или по электронной почте suppor­t@s­lot­oba­nk.com. Добро пожаловать в любое время!

С уважением,

Денис Борский

Служба Поддержки

Казино Slotobank

© 2014 Microsoft Villkor Sekretess och cookies Utvecklare Svenska

hi


it´s now more than 2 weeks since the security department started to check my account..i have been in Contact with askgamblers.com/ oddsmatrix ltd and they say that a securitycontroll can take up to 90 Days but maybe not in your case bacause as they say Slotobank is ok casino that want´s to be a next generation casino..you told me that this could take a couple of Days so any news about my account?

Regards

[email protected]

Date: Tue, 30 Sep 2014 11:47:34 +0300

Subject: Re: account

From: suppor­t@s­lot­oba­nk.com

To:xxx­xxx­x@h­otm­ail.com

​Dear Lars,

​We are really sorry for inconveniences although there is no reply from the security department yet. We have sent them one more request regarding your situation and once we get reply from them we will email you back.

Thank you for patience.

On 30 September 2014 11:37, lars wrote:

hi again

now a week has pasted since you started to check my account..have you forgotten about me or what is happening?

is this really normal procedure against your customers? and by the way I have 22500 sek waiting for me in my account that you right now is keeping me from

Date: Sat, 27 Sep 2014 03:52:55 +0300

Subject: account

From: suppor­t@s­lot­oba­nk.com

To: [email protected]

Dear Lars,

We are sorry for inconvenience.But our Security Department still checking . You will get notification as soon as they check your account.One more time sorry for inconvenience.

--


Please feel free to contact our friendly customer support by online chat or e-mail us at suppor­t@s­lot­oba­nk.com. We are available 24/7 for you!


Best regards,

​Pablo Vaskes

Slotobank Casino

Customer Support

--

Please feel free to contact our friendly customer support by online chat or e-mail us at suppor­t@s­lot­oba­nk.com. We are available 24/7 for you!

Best regards,

Denis Borsky

Slotobank Casino

Customer Support

--

Мы рады помочь Вам в онлайн чате или по электронной почте suppor­t@s­lot­oba­nk.com. Добро пожаловать в любое время!


С уважением,

Денис Борский

Служба Поддержки

Казино Slotobank

© 2014 Microsoft Villkor Sekretess och cookies Utvecklare Svenska

hi

i am starting to run out of patience so soon i will have to take contact with Oddsmatrix LTD and Netentcasino.com about this


Date: Tue, 30 Sep 2014 11:47:34 +0300

Subject: Re: account

From: suppor­t@s­lot­oba­nk.com

To: [email protected]

Dear Lars,

​We are really sorry for inconveniences although there is no reply from the security department yet. We have sent them one more request regarding your situation and once we get reply from them we will email you back.

Thank you for patience.

On 30 September 2014 11:37, lars wrote:

hi again

now a week has pasted since you started to check my account..have you forgotten about me or what is happening?

is this really normal procedure against your customers? and by the way I have 22500 sek waiting for me in my account that you right now is keeping me from


Date: Sat, 27 Sep 2014 03:52:55 +0300

Subject: account

From: suppor­t@s­lot­oba­nk.com

To:xxx­xxx­xx@­hot­mai­l.com


Dear Lars,

We are sorry for inconvenience.But our Security Department still checking . You will get notification as soon as they check your account.One more time sorry for inconvenience.

--

Please feel free to contact our friendly customer support by online chat or e-mail us at suppor­t@s­lot­oba­nk.com. We are available 24/7 for you!


Best regards,

​Pablo Vaskes

Slotobank Casino

Customer Support


--


Please feel free to contact our friendly customer support by online chat or e-mail us at suppor­t@s­lot­oba­nk.com. We are available 24/7 for you!


Best regards,

Denis Borsky

Slotobank Casino

Customer Support


--

Мы рады помочь Вам в онлайн чате или по электронной почте suppor­t@s­lot­oba­nk.com. Добро пожаловать в любое время!

С уважением,

Денис Борский

Служба Поддержки

Казино Slotobank

© 2014 Microsoft Villkor Sekretess och cookies Utvecklare Svenska

Disputed Casino Slotobank Casino
Reason Account closure
Amount kr22500

Discussion

User name
Beside on the evidence that we received from casino management, we can confirm that player got his winnings. In the meantime another issue is occurred about the bonus terms and conditions. Also we got evidence that player did breach a 10% betting rule. We recommend to the casino to emphasize their Bonus terms and conditions. We consider this complaint closed and resolved.
User name loyalty-level-2
hi


"Hello Lars,


Nice to see you at Slotobank Casino! How do you like playing?


Today, I’m happy to grant a 100% bonus for your next deposit starting from 500 SEK.


Please, keep in mind, that the bonus offer is valid for a limited time. It expires in 24 hours!


HOT game from NetEnt is now available at Slotobank! Try your luck at Tornado: Farm Escape today! Moreover, enjoy more hot Microgaming slots and win bigger! Many special offers each week! Get a glance on our Facebook page.


Hope you will enjoy it and looking forward to hear from you!


Sincerely,

Anna Krusse" ...nothing here about any bonus terms in this promotion and YOU sent this to my e.mail..i did not search for this promotion myself..what i mean is that i think it´s your responsability to inform me about the terms when you look me up.. and if I look you up for a bonus at your homepage it´s my own resonsability to look for the bonus terms..but it´s no big deal..I will send a copy to the MGA about this so that they can decide if this is correct or not correct way to promote

Lars
User name
Dear Lars,

I'm really sorry that you feel that way. But according to the bonus terms all winnings were confiscated as you broke bonus terms. We have sent you gamming report to your email. Also we have added your deposit to your balance.
User name loyalty-level-2
hi

no quick answer this time..maybe SLOTOBANK thinks over this..are they sure about that it was the right way to promote??what about where is the § and when will it be mailed to my box?? what about careful play... let a player start with 500 kr + bonus and then end up with playing for 500 kr each time???? we know exactly the way you can promote..we have been in this issue for 5 months now and eagerly waits for an answer:)) ps. still no answer from ANNA CRUISE my "PERSONAL CONTACT" at SLOTOBANK

Slotobank Casino Complaint Stats

Resolved 30 / 36
Avg. Amount $1,006
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Screenshot

Slotobank Casino Complaints

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