Complaint #15 Casinoly Casino

No answer about withdrawal, claimed sent but isn't

By xx1310

4 years ago

Hello,

I have a problem with a withdrawal. I requested a withdrawal of €400 in early May. According to the information provided by the casino, the money would have been transferred to me. Unfortunately, nothing has arrived on my account. This can also be proven with the bank statements. So far, the casino has not been able to provide proof of where the money was transferred. I am constantly put off with the same sentence. The money would already have been transferred.

Kind regards

Disputed Casino Casinoly Casino

Reason Delayed payment

Amount €400

Discussion

AskGamblers

• Support Team

4 years ago

Dear @xx1310,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinoly Casino

• Representative

4 years ago

Dear Customer,

Thank you for reaching out!

Please be informed that due to technical difficulties your withdrawal request was not processed correctly and got credited to your account balance. We apologize for the occurred and the inconvenience it might have caused!

As soon as you agreed to arrange the manual payout, we have processed it from our side. Please, expect the funds shortly.

In case you need any other assistance, we kindly invite you to contact us via Live Chat or by email: support@casinoly.com.

Once again, we apologize for the inconvenience and thank you for your cooperation.

Kind regards,
Casinoly.com

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per Casinoly Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Casinoly Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $864

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Casinoly Casino Complaints

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