Complaint #94 Casinoly Casino

I am experiencing a delay with my withdrawal requests

By Diego A.

6 days ago

Dear AskGamblers Team,

I kindly request your assistance in resolving an issue regarding delayed withdrawals. Since July 30, 2026, I have been waiting for three withdrawal requests totaling €1,071:

ID: 302b3115-92ea-436e-88cb-c3a5e0ad1dd6 — €500 (dated 30/07/2026)

ID: 9cc17e3f-c52a-4c33-b302-09cd5c5fa3bc — €500 (dated 31/07/2026)

ID: 5bd40be4-1a3d-4596-939f-310bfb9a6038 — €71 (dated 01/08/2026)

I have contacted support twice, but I keep receiving generic copy-and-paste template responses stating that they are actively working on processing the payment. However, nothing is actually being done.

Thank you in advance for your help.

Disputed Casino Casinoly Casino

Reason Delayed payment

Amount €1071

Discussion

AskGamblers

• Support Team

5 hours ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Diego88

• Mexico

5 hours ago

Dear Casinoly Team and AskGamblers Team,

I would like to sincerely thank you both for your assistance in resolving this issue.

I am happy to confirm that I have now received all of my pending withdrawals.

Thank you, Casinoly Team, for processing the withdrawals and resolving the matter. And a special thank you to the AskGamblers Team for your assistance and support throughout the complaint process.

I truly appreciate your time, cooperation, and efforts in helping resolve this issue.

Thank you once again!

Kind regards,
Diego

Casinoly Casino

• Representative

7 hours ago

Dear Diego88,

Thank you for your patience while we investigated this with our relevant department.

First, we want to sincerely apologize for the longer-than-expected wait time regarding your withdrawals. We fully recognize that waiting for your payment to arrive is stressful and inconvenient. Please let us reassure you that it is not our intention to cause any inconvenience or to ignore our valued players.

Kindly be informed that all withdrawals have been completed and sent from our side. It should take about 3 to 5 business days for them to reflect on your payment method.

We greatly appreciate your patience, understanding and cooperation.

Kind regards,
Casinoly Team

Diego88

• Mexico

3 days ago

Dear Casinoly Team,

Thank you for your response.

I appreciate that you have forwarded the matter to the relevant department. However, my withdrawals have already been pending since July 30, 2026, and I have been waiting for more than two weeks.

Could you please provide me with a specific update regarding the status of my withdrawals and an estimated timeframe for when the funds will be processed?

I would appreciate a concrete answer rather than another general statement that the matter is being reviewed.

I look forward to your prompt resolution of this issue.

Kind regards,
Diego

Casinoly Casino Complaint Stats

Resolved 26 / 27

Avg. Amount $1,232

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Casinoly Casino Complaints

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I haven't been paid my winnings for almost a month

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I received no warning, no email, no reason given. Just locked out completely. This is extremely frustrating and feels like a dishonest move, especially considering I had just withdrawn money. It’s unacceptable for a platform to treat its players this way, especially after trusting them with both time and money.

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Bonus coins not credited

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Withdrawl not being processed

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I placeda withdrawal requests with Casinoly on January 19th.
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I have copies of an email related to the withdrawal request dated January 19th.

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I placed a withdrawal of 124$ on 13 January 2025 and haven't received it yet after multiple talks with the live chat.

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I was playing the sports section and had a problem withdrawing funds from the casino. casinoly.com I can withdraw money from the 19th to 145 euros.

The support said that the payment would be received within 3 business days, but they did not pass for me within 3 business days and did not pay,

I am writing to the support chat at any time, but they have the same answer, we have delays in payments, we have been waiting for delays for more than 7 business days a week, and each time they send me a reply that I am not worried, but for me, today they wrote that the payment is practically being processed, but nothing is coming to my wallet.

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