Complaint #92 Casinoly Casino

I haven't been paid my winnings for almost a month

By dannyinin83

3 weeks ago

Hi. At the beginning of July, I registered on the Casinoly website and was lucky enough to win a little more than 2000 euros. According to the rules of the platform, I can create 1 withdrawal request in 24 hours and no more than 500 euros. OK, I have created 4 applications for 500 euros. The first application was created on 2/07/ and the first 500 euros were credited to my wallet on 6/07/. There are still 1,500 euros left in the balance, but no more money has been credited to my account until today. Withdrawal requests were created on July 3.5 and 7. In an online chat every day, they tell me that everything is fine and I have to wait, but I have been waiting for almost a month, and the money has not been credited to my balance. Attached is a screenshot with a story where I created withdrawal requests and waited until July 14th. It's about 9-13 days after I created them... Next, I canceled the withdrawal requests and recreated them with another crypto wallet, but it also didn't help. Another 7 days have passed, but the withdrawal from 14/07 is still not processed. I have not received an answer as to why this is happening, but in an online chat I am informed that they do not have the information of the finance department. I ask the representatives of Casinoly to give me an answer about what is happening and send my winnings to my wallet, as I have been waiting for a whole month.

Disputed Casino Casinoly Casino

Reason Delayed payment

Amount €1500

Discussion

88 hours left for Casinoly Casino to respond.

dannyinin83

7 hours ago

It's been 2 days. Is this some kind of joke, or do you really need 2 days to check your next wallet? Is that enough already?

Casinoly Casino

• Representative

2 days ago

Dear dannyinin83,

Kindly be informed that we have forwarded your request to our relevant department. As soon as we have more information, we will update you promptly.

Thank you for your understanding, patience, and cooperation.

Best regards,
Casinoly Team

dannyinin83

3 days ago

I do not know what your problems might be. I'm shocked... I have provided absolutely correct data from the wallet, which I have used more than once to withdraw funds from other projects... Let's stop this show at last...

Bybit USDT TRC20 TYHakp64oxNhdMZvWpiCCPyxro9W64bznz

Casinoly Casino

• Representative

4 days ago

Dear dannyinin83,

Thank you for contacting us personally and here as well. Upon reviewing of our system, we wanted to inform you that your email didn't reach us.

Please be informed that we have forwarded the latest wallet provided and it couldn't be validated either. We would kindly please advise you to provide us with a new wallet or perhaps double-check that the link provided is correct.

Please accept our apologies for any inconvenience caused. Rest assured, it is certainly in our interest to have your withdrawal completed as soon as possible, for mutual satisfaction.

Thank you for your patience, understanding, and cooperation.

Kind regards,
Casinoly Team

Casinoly Casino Complaint Stats

Resolved 26 / 27

Avg. Amount $1,232

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Complaint Status

88h left

€1,500

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Casinoly Casino Complaints

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I am experiencing a delay with my withdrawal requests

Dear AskGamblers Team,

I kindly request your assistance in resolving an issue regarding delayed withdrawals. Since July 30, 2026, I have been waiting for three withdrawal requests totaling €1,071:

ID: 302b3115-92ea-436e-88cb-c3a5e0ad1dd6 — €500 (dated 30/07/2026)

ID: 9cc17e3f-c52a-4c33-b302-09cd5c5fa3bc — €500 (dated 31/07/2026)

ID: 5bd40be4-1a3d-4596-939f-310bfb9a6038 — €71 (dated 01/08/2026)

I have contacted support twice, but I keep receiving generic copy-and-paste template responses stating that they are actively working on processing the payment. However, nothing is actually being done.

Thank you in advance for your help.

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I received no warning, no email, no reason given. Just locked out completely. This is extremely frustrating and feels like a dishonest move, especially considering I had just withdrawn money. It’s unacceptable for a platform to treat its players this way, especially after trusting them with both time and money.

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Withdrawl not being processed

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I placeda withdrawal requests with Casinoly on January 19th.
Terms & conditions state that withdrawals are processed within 3 business days. It has now been 11 business days and the pending withdrawal request have disappeared from my profile. Live support could only say there were "delays" and could not provide a specific time frame for resolution of this issue.

I have copies of an email related to the withdrawal request dated January 19th.

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Withdrawal pending since 9 days

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The problem with the withdrawal of funds

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I was playing the sports section and had a problem withdrawing funds from the casino. casinoly.com I can withdraw money from the 19th to 145 euros.

The support said that the payment would be received within 3 business days, but they did not pass for me within 3 business days and did not pay,

I am writing to the support chat at any time, but they have the same answer, we have delays in payments, we have been waiting for delays for more than 7 business days a week, and each time they send me a reply that I am not worried, but for me, today they wrote that the payment is practically being processed, but nothing is coming to my wallet.

Even if I write to them tomorrow, they will give me the same answer, just wait and I can wait a month)

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