Complaint #96 Casinoly Casino

Delayed payment of 1480EUR

By WHPAF

5 days ago

Hello Casinoly & AskGamblers,

The reason for my message today is that after 8 business days my withdrawals are still not being processed,
I contacted the casino via the live chat function, and the support team claimed that they were working on it, without giving me an ETA.

My full withdrawal amount is €1480

ad38f3fd-60af-4d83-ab34-dc06cce8dc52 (€500 requested on 14/09)
a6fcbe82-e9eb-44d0-a480-b28be14fe11c (€500 requested on 15/09)
93ae96fe-2c3c-45d0-a25b-a4faee07754b (€480 requested on 16/09)

I would really appreciate if the casino could manually check what is up with my withdrawal and share the details behind the delay or process it at their earliest convenience.

Thank you and best regards!

Disputed Casino Casinoly Casino

Reason Delayed payment

Amount €1480

Discussion

81 hours left for Casinoly Casino to respond.

AskGamblers

• Support Team

14 hours ago

Dear Casinoly Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Casinoly Casino

• Representative

3 days ago

Dear all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.
Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,
Casinoly

Casinoly Casino Complaint Stats

Resolved 28 / 29

Avg. Amount $1,212

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Casinoly Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 19 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Complaint Status

81h left

€1,480

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Casinoly Casino Complaints

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Delayed payment of $204 CAD

Hello,

I would like to file a complaint against Casinoly. They aren't responding to our emails asking why a $204 CAD e-Interac withdrawal is taking longer than their stated timeframe. They keep giving the same excuse—that delays are normal—but are never able to explain exactly why the transaction hasn't gone through.

I’ve made much larger withdrawals in the past, so the whole situation seems really fishy to me.

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I am experiencing a delay with my withdrawal requests

Dear AskGamblers Team,

I kindly request your assistance in resolving an issue regarding delayed withdrawals. Since July 30, 2026, I have been waiting for three withdrawal requests totaling €1,071:

ID: 302b3115-92ea-436e-88cb-c3a5e0ad1dd6 — €500 (dated 30/07/2026)

ID: 9cc17e3f-c52a-4c33-b302-09cd5c5fa3bc — €500 (dated 31/07/2026)

ID: 5bd40be4-1a3d-4596-939f-310bfb9a6038 — €71 (dated 01/08/2026)

I have contacted support twice, but I keep receiving generic copy-and-paste template responses stating that they are actively working on processing the payment. However, nothing is actually being done.

Thank you in advance for your help.

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