Justice please

I played in this casino for about 2 months, KYS verification procedures, everything was fine. Then one fine day I made a deposit, lost a lot of money, and when I wanted to withdraw the rest of my money, when withdrawing personal funds in the amount of 2500 euros, my account was blocked, citing additional verification, I provided them with all the requested documents, about 300 days have already passed and there is no response from them. In technical support on the site, every time they write the same thing, that soon their top management will answer that they do not have the authority to solve such problems, but no one answers.

So, between 29th November 2021 and 3rd January I requested 5 withdrawals of which 4 are marked as cancelled but they explained to me that payments will be released manually and money was deducted from my balance, and one (from 3rd January) which is still pending. Total amount of money from this four requests is 3202€.

The last answer I received was on 9th and since then their support ignores my emails. Live chat agents don't provide me any specific information, just that my funds will be transferred soon and that they will transfer my issue to the Technical and Payments team.

It's important to me to solve this case.

Thank you in advance.

I deposited 200 into my account on this casino on the 24th through E transfer and Deposited took too long so the support agent cancelled the deposit and 1 Day Later it went through. I contacted support and the agent told me multiple times that I would receive a Refund in 1- 5 Business days. 5 Days Later No Refund contact support again and they forwarded it to the payment department and I haven't received any word yet on my Refund.

Hi askgamblers team,

I have a withdrawal "problem" with casino 360. I placed a withdrawal request - 113€ - on 8th february (see attached) and the casino keeps stalling it. Every time i contact them, Live chat says that they are experiencing "technical issues" and as soon as they "resolve this matter", they will process my withdrawal. They do not give me any clear explanation, a solution or a withdrawal alternative... I need some help with this situation.

Thanks!!

Hello.

My account was successfully verified at 16th of November and since then for unknown reason they can’t process my withdrawal request. I emailed them numerous times and got relevant answer just one time at 20th of November ‘We are sorry for the delay and we are doing our best to process your withdrawal as soon as possible.

Our Payments team is aware of your pending withdrawal. Please be patient a little longer and we can assure you it will be processed soon and you will be emailed when it's done.‘ Since then they just ignore all my emails about this issue. I chatted few times via live chat and was told by agent 'I have already informed the related department and I am waiting for their reply. Please wait a little more!'...