So, between 29th November 2021 and 3rd January I requested 5 withdrawals of which 4 are marked as cancelled but they explained to me that payments will be released manually and money was deducted from my balance, and one (from 3rd January) which is still pending. Total amount of money from this four requests is 3202€.
The last answer I received was on 9th and since then their support ignores my emails. Live chat agents don't provide me any specific information, just that my funds will be transferred soon and that they will transfer my issue to the Technical and Payments team.
It's important to me to solve this case.
Thank you in advance.