I'm trying to cash out my $849 of $6,000 winnings. I understand the cash out amount regulations. What I don't understand is the payout being only in Bitcoin. I have to set up a Bitcoin account and submit funds into said account in order to set it up. I'm 74 years old and find it very difficult to learn new things. I asked a question of Bitcoin... They responded with we are busy and will answer in 3 business days. I ask the casino support person Dean how Bitcoin works. He stated I'm sorry I can't help you.
Complaint Info
Casino Royal Club Complaints
- 3 of 27 resolved
- 4 days avg response
- 1 week avg complaint life
- 1,425 USD avg amount
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Unresolved
Casino Royal Club - No payout issue
$344
Unresolved
Casino Royal Club - No payout issue
I made a deposit of $25 with a $366 bonus I made the playthrough and requested a withdrawal on December 5, 2022. I sent my documents and everything ...
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Unresolved
Casino Royal Club - Refusing to pay out winnings
R9,000
Unresolved
Casino Royal Club - Refusing to pay out winnings
After speaking to my account manager "Maki" from Casino Royal Club, I have been informed that I will not be able to withdraw the R9000 withdrawable ...
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Unresolved
Casino Royal Club - Still awaiting £1,000 withdrawal after almost 2 months
£1,000
Unresolved
Casino Royal Club - Still awaiting £1,000 withdrawal after almost 2 months
I submitted a withdrawal request for £1000 on November 26th and I'm still awaiting payment. I've emailed on several occasions but nobody has got ...
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Unresolved
Casino Royal Club - Delayed payment and no response to queries
R3,000
Unresolved
Casino Royal Club - Delayed payment and no response to queries
After depositing R650 into this casino and claiming a promotion and clearing it, I was left with R3000 in my account. I submitted a withdrawal request ...
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