Casino Royal Club - Unable to request withdrawal, support does not respond to my emails

Dmitri Koudrin New Zealand
posted on May 7, 2016.

I used a 501% bonus (max 2x bonus cashout), deposited $500. Got through the playthrough and my balance is sitting at $8000 ready to cash out the full amount.
But as soon as I got through playthrough and tried to go to cashier, everything has become disabled there. You can't withdraw, you can't deposit and you can't see any promotions.
This sounds really suspicious.
I have tried emailing with no response for days.
I have talked to their online chat staff several times and they keep telling me to come back later that there is a problem with the casino.
This has gone on for 3 days so far with no end in sight. A casino not being able to get their cashier online in 3 days is basically dead in the water.
Also while chatting to their online support they kept encouraging me to keep playing (even though I can't win anything except a few comp points) - meaning they just want me to lose what I won legitimately.

posted on May 12, 2016.

Dear Dmitri,

Please let us know if there's some update on your issue.

posted on June 30, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance hoping that both parties involved into this dispute will manage to reach to a satisfactory resolution.

Dmitri Koudrin New Zealand
posted on June 30, 2016.

Still waiting for payment of $5970 from Casino Royal Club.
It has been 6 weeks now while their cashier says 12-18 days processing for wire transfer. I have kept coming onto their online chat only to get the same excuses and absolutely zero results.
Starting to look like I will never get my money and I have deposited thousands in that casino!