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Slotty Vegas Casino - Payment declined with no reasons explained

REJECTED
andreikartlad Ukraine
posted on October 8, 2015.

Good afternoon.
I was registered in the casino Slotty Vegas
I Got 15 freespins. And won about 150 pounds. After that, I sent the documents requested casino. Passport + proof of address + screenshot of-skrill.
The next day, I received a letter that the passport can not accept and asked for another document with my picture. I posted a picture of my driver's license.
The next day I said chatting how the process of checking documents. I was told, sorry, we can not bring you money, because you can not pass the test. No details have not given me, brought only 20 pounds deposit. I think it's not fair. Please understand. Otherwise, I see no reason to get bonuses.
P.S. Sorry for my bad english, i'm from Russia.
And i attach all documents, that i send to casino.

AskGamblers
posted on October 9, 2015.

AskGamblers Complaints Team has been provided with a detailed explanation and evidence on behalf Slotty Vegas management regarding this issue. Based on all the information we got, we can confirm that player failed passing the verification process which is a routine procedure applied after a withdrawal request is being initiated.

AskGamblers has zero tolerance against players trying to play unfair and acting in a manner which could be describe as fraudulent to say the least. That is why this complaint is being rejected and no further communication shall be provided and conducted on behalf AskGamblers Complaints Team towards the original poster.

We would also like to remind that player could seek further assistance on this matter from the official licensing authority for Slotty Vegas Casino.

The complaint is now officially closed.

Slotty Vegas Casino complaints

  • 6 of 7 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,547 USD avg amount

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