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Dodging payment of legit winnings


Beginning first week of Nov.2014 I deposited and played at Win Palace. Got my balance up to $500. On 11/09 I requested $500 withdraw. On 11/20 Was Approved for $500. On 11/23 I Deposit an play again. I won$1000. I requested $1000 Withdraw. on 11/24 Iwas Supposed to receive first $500 And Did Not. I Wait patiently. on 12/08 I contact casino payment processor and inform that I haven't received funds. They respond with "somebody made a mistake and sent money to wrong place". on 12/04 Casino approves 500 of the 1000 request. I ask why only half and am told t&c says they may break it into payments. REALLY? OK whatever. Im Instructed to make another request for the remaining 500 and I do on 12/04. meanwhile on 12/12 im Supposed to receive 500 from the 1000 and don't, now im missing two $500 payments. On 12/15 I email casino about not receiving two $500 payments. payment processor called me and said I would definitely have funds in my account by end of business on 12/16. didn't happen. On 12/17 I receive email from casino stating that they denied the second $500 From the $1000 Win. put my account under review for up to 90 days. Absolutely no reason for this other than avoiding payment. how can they approve half of wins and deny other half? Very bad practice in my opinion. Long story short, WIN PALACE owes me $1500 that I won fair and square. in reviewing my deposits it isn't even a win. I Didn't use any bonus on any of this either so they cant say I broke some stupid rule. it was all luck and knowing when to stop. Please Help. I Can provide all email documents to support this claim.
Disputed Casino WinPalace Casino
Amount $1500

Discussion

User name loyalty-level-2
Thank you Ally. Tuesday evening i think the name was Brandon. Just for the record Win Palace has been my first and favorite online casino. I would prefer to stick with this casino if i know im being treated fair. If i were to actually win a jackpot or something i want to know ill get paid without alot of hassles. I understand i have to trust casino and casino has to trust me as well. I'll consider this resolved at this time. Sorry if i complain too much. Guess i dont fully understand how it all works. Only been playing a few months.
User name
Due to the increased amount of such cases they just have to check the account more thoroughly. Usually it doesn't take 90 days, your account should be set for withdrawals faster.

Please, provide me with some more details who offered you not to play and approximately when it happened? I need to check this information as well.

You are welcome to play even when you have a pending withdrawal, you can take part in the casino promotions.

From my side I will do my best to get your withdrawal approved as fast as possible.

Looking forward to hearing from you with the details about live chat (if you remember of course).

Please, accept our appology for any inconveniences this issue might have caused.

Regards,
Ally
User name loyalty-level-2
Whatever. I still call this stalling. If i had not won fairly the casino would already know and would never have paid half the winnings in the first place. I contacted live chat to ask if i could play and they told me not to deposit or play. No problem. There are plenty other casinos.
User name
Hi,

I've also got a confirmation that the issue with 2 payments of $500 has been resolved. Besides, I see that your account is under review now, so you still have a pending withdrawal of $500. Due to the increase of fraudulent cases in online casinos they have to run additional checks to make sure you won fairly. However, it doesn't mean that you cannot withdraw during the next 90 days. I have contacted the relevant department and asked them to check what we can do to make this process faster.

Regards,
Ally

WinPalace Casino Complaint Stats

Resolved 36 / 86
Avg. Amount $861
Avg. Complaint Duration 78 days
Avg. Response Time 3 days

WinPalace Casino Complaints

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405 Euros Payment declined
Last year (november/2014) I made a withdraw requested that was denied with the "90 business days review" excuse. So, i wait untill the end of this process and made a new withdrawal request in the amount of 405 Euros on 28/04. Two weeks later I received an email from James Corden, from the financial department, saying that "we could not approve your last withdrawal request since your activity in our casino recently has dramatically decreased." I really need your help to get my money. Here are the emails sent to me by them: [email protected] 27-11-2014 Para: ****@hotmail.com [email protected] Dear Miguel, I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, James Corton Finance Department De: [email protected] Enviada: terça-feira, 12 de Maio de 2015 10:42:21 Para: ****@hotmail.com Dear Miguel, Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, James Corton Finance Department
Status solved Resolved
€405