Complaint #4 Dreams Casino

Refusing to provide tracking number, stalling payment

By buffy415

10 years ago

I waited 15 business days for Dreams to send the money to the processor. I also waited 15 business days for the processor to mail the check. This last week when the check was supposed to arrive, I asked multiple times for the tracking number. The VIP manager and the billing contact do not have the info and they have ignored my requests to reach out to the processing center to get an update on the tracking information. It is critical that i know when the check will arrive as I have to be present to sign for it.

I have been back and forth with Dreams on this for about 2 weeks now and they send me in continuous loops but do not seek to resolve the issue.

Disputed Casino Dreams Casino

Reason Delayed payment

Amount $3812

Discussion

AskGamblers

• Support Team

10 years ago

Dear @buffy415,

Did you receive your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

Dreams Casino

• Representative

10 years ago

Hi buffy415,

I can see from our tracking that you've now received both payments ($1312 delivered last Wednesday and the $2500 payment delivered last Thursday).

Glad this has been sorted out. :-)

All the best,

Tawni

AskGamblers

• Support Team

10 years ago

Any news?

Dreams Casino

• Representative

10 years ago

Hi buffy415,

I just wanted to come back and give a brief update.

I'm happy to say that your first payment is en route and I can see from the tracking that it is scheduled for delivery, tomorrow (Wednesday, March 9th).

Your second payment will be sent next week and you should receive it by week's end.

I'll continue to keep you posted on this.

All the best,

Tawni

Dreams Casino Complaint Stats

Resolved 176 / 182

Avg. Amount $4,141

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Dreams Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 173 out of 178 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Dreams Casino Complaints

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