Dear Ask Gamblers
I hope you can help with an issue I’m having with Casimba casino.
I opened up an account with them on 7th October 2018 after seeing a welcome bonus offer of 200% upto £5000. I deposited £2500 and after a very short time I won a large amount of £66250 (sixty six thousand two hundred and fifty) This was with the cash part of the funds which according to their own terms it states I can withdraw this immediately and forfeit my bonus.
I did exactly that, withdrew my cash and forfeited the bonus. Then I waited…and waited…and waited… I have not received any emails from Casimba at all explaining the next step. I have contacted them via live chat and the only response I get is that the relevant department will be in touch and to keep an eye on my emails. T this date I have received nothing. The only thing that did happen is after 7 days my withdrawal was reversed back into my casino balance due to the inaction of Casimba casino.
I would appreciate your help in getting these winnings paid out to me, which I won fairly whilst sticking to the terms and conditions laid out.