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Playamo Casino - Unnecessary Cashout Delays

REJECTED
hotttpocket United States
posted on June 4, 2018.

I have withdrawn at least 10 times from my playamo account, all for relatively small amounts, nothing over $1,000. However, this week, I finally won big and requested a withdrawal of $2,750 to my bitcoin wallet, just as I have done every other time in the past. Usually they process bitcoin withdrawals in a few hours. This time, they didn't process the withdrawal and when i inquired as to the delay, they told me i had to send in additional documentation to prove my identity, additional proof of bitcoin wallet account, proof of address, etc. etc. All of which I provided them, without delay or argument. Still, they are delaying my withdrawal. I deposited using bitcoin transfer and am withdrawing using bitcoin transfer, so technically, they have no business askinng for any further documentation, period. I am extremely frustrated and irritated by their obvious stall tactics. This is very alarming considering my withdrawal request is only $3,000. What if I'd won $30,000? Do better, Playamo!

posted on June 4, 2018.

Dear HOTTTPOCKET
according to our T&C -
"The Personal Information which we may request to use and process shall include, without limitation:

a) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g. first and last name, date of birth, email address, phone number);
b) Correspondence made with us via the Website, email, web chat or through other means of communication;
c) All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication;
d) Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information recorded in our system;
e) Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals and to conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.
f) Survey participations or any other customer assessments that we may carry out from time to time."

AskGamblers
posted on June 6, 2018.

AskGamblers Complaints Team is awaiting Playamo Casino team to provide the required information.

posted on June 8, 2018.

Hey, dear Askgamblers Team!
ID of this player was required!



Best regards!
Playamo Team

AskGamblers
posted on June 12, 2018.

Dear @hotttpocket,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
posted on June 16, 2018.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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