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Karamba Casino - Cashout of 76,000 NOK delayed for weeks

RESOLVED
Complaint Info
Disputed casino Karamba Casino
Reason Delayed payment
Amount kr 76000
Posted on December 4, 2017

Hello Im A Premium Vip player on Karamba Casino 16- of November after deposite money on my acount using aprowed credit card was playing and I won in total 76000 NOK , and I was send it by 2 withdrawls by Wire transfer. I did not use any bonus or broke any terms about Bonus Policy. Couple days later Casino was send to me mail about delay of my cash out... with withdrawl was everything good, was aproved etc. but Karamba Casino said they have problem with their bank... So i wait one week, 2 week, today 3-rd week pass and nothing, still heard this same about Banking problems, for me is impossible that bank can stay with that kind of problem that long. So I start wondering about my winnings. I dont know where is truth so pleas could you help me sorted out this situation ? I need to said in their Terms was wroted that the winnings should be credited max til 8 working days...

Posted on December 4, 2017

Dear Rudi012

We are sorry for the convenience caused, please allow 3 to 5 business days to get the funds.

I have put in your account a great surprise :D

Good luck and I hope you will win even more

Regards

Posted on December 5, 2017

So ok, I will wait another 3-5 days... I wish that will be last period of time when I need to wait

Regards Andrzej .

AskGamblers
Posted on December 9, 2017

Dear @rudi012,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on December 9, 2017

I still waiting.. one person on friday told me that on monday, finance departmant gona look on my situation... so this is litle strange ,because if you look up,on one respond before- you see that somebody wrote, that I should recive money from 3-5 days .... on monday 5 day pas... so I think I gona wait more ..

Posted on December 12, 2017

Hello


Today at last I recive founds on my acount. Taking long but at the end cash out landed on my acount so Im happy .

Thanks For Help

AskGamblers
Posted on December 12, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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