Several weeks ago, i played at Ruby Slots casino, under a No Rules Bonus, code: RUBYGLASS, and hit huge $9,400.00, I have lost so much money in physical casinos, since i have gone to internet casinos I've had the best of luck. When i won, I did not withdraw my winnings for i wanted to play some of my winnings in the hopes of getting lucky to increase my winnings. Today 05/09/2015, I tried logging into my account and it says, call customer service you are unable to log in. I called customer service, and they said someone will get back to me, and no one has. I honestly don't need to speak to customer service. For what, just pay me the money i won fair and square. Ruby Slots processed all my deposits quickly and efficiently, but when someone wins and it comes time for RubySlots to pay, they put the players account on hold, and hold player's winnings hostage. I have come to find out that alot of casinos i played at are related to RubySlots, i did not know this. I won that money fair and square, and i want to get paid the money i won. It is not right that when a player wins, that RubySlots casino then puts a hold on account and avoid to pay players winnings. I request that RubySlots do the honorable thing and pay me the money i won fair and square in the amount of $9,400.00 as soon as possible without headache and delay.