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Karamba Casino - Stalling account verification for over 3 weeks now

RESOLVED
kalobri365 United Kingdom
posted on April 28, 2017.

Hello,

On 17.03 I played in this online casino karamba.com - deposited 200 GBP and received 200 bonus as per their new player offer. I played slots and won, don't really remember the actual amount since it was one month ago and I can't even check it because in their website you can see your bets only for one month back - more interestingly you can't even request a complete betting history in live chat. Anyway after that I completed my wagering requirement and ended up with 4000 GBP in my casino account. The deposit was made with my debit card and I requested my winnings back there , received e-mail that I need to send verification documents that I gathered and uploaded to my casino account. The withdrawal was made on 07.04 and on 12.04 I received the following e-mail:

We thank you for playing us at Karamba.
Just writing with an update in regards to your cashout, please be advised that this cashout is currently under review by management and that you will get an update via email once it is over.
Should you have any further questions, please do not hesitate to contact us by coming to LIVE CHAT, where we are available from 7AM to 12AM (GMT) 7 days a week.
Your dedicated KarambaTeam

So after this e-mail I have been 5-6 times on chat asking for updates on my withdrawal to which they answer that I will receive update by the end of the day but unfortunately this has never happened. I also replied to the e-mail twice without any communication from their side coming back. Today I spoke with them on the live chat and they said that they are still waiting for management approval but it has been 3 weeks now without any updates and they give me the same promises that they do not honor after that.

posted on May 2, 2017.

Dear Kalobri365,

Thanks for your feedback.

Our Risk team is still reviewing the case. Rest assured that as soon as we get an update we will let you know

Best Regards
Karamba Team

kalobri365 United Kingdom
posted on May 3, 2017.

Thank you for your update but unfortunately this is nothing new since in 4 days it is 1 month for you to review a "case" :(.

posted on May 5, 2017.

Hey Kalobri365,

We will update you very soon.
Thanks for your patience.

Askgamblers > a separate email was sent to you about the case

Regards

kalobri365 United Kingdom
posted on May 9, 2017.

Hello,

Please close this complaint since I received e-mail today that my funds will be send out to my bank account.

AskGamblers
posted on May 9, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.