Boyle Casino - Changing terms to avoid paying an advertised bonus

robbo21982 United Kingdom
posted on January 12, 2016.

On 25/12/15 I received an email from BoylesCasino offering a £100 bonus for wagering £1000 on slots in their casino. The terms were as follows:
Simply Opt In and play ANY Slot at BoyleSports Casino between 00:00 GMT Friday 25.12.2015-23:59 GMT Monday 28.12.2015 to receive a CASH bonus up to £/€100! The more you stake, you more you earn!
Terms and Conditions
• Only customers who have opted in will be eligible for this promotion.
• This promotion is valid between 00:00 GMT Friday 25.12.2015 – 23:59 GMT Monday 28.12.2015.
• Stake between £/€100-£/€499 on ANY slot at or to win £/€10.
• Stake between £/€500-£/€999 on ANY slot at or to win £/€50.
• Stake £/€1,000+ on ANY slot on or to win £/€100.
• All Cash Bonuses will be applied to qualifying customer’s accounts by 17:30 GMT 29.12.2015. In the result of a technical failure payments may be delayed by up to three working days.
• Customers will be notified about the Cash Bonuses via inbox message.
• General BoyleSports Casino terms and conditions apply.

I duly completed the wagering on 25/12/15. I then logged in to my account on 29/12/15 to find that I had a message from Boyles Casino advising that they had changed the terms on 27/12/15 at 11am and the terms came into effect immediately from that point. As I had already completed the wagering based on the original terms prior to the change, I fully expected a £100 bonus to be paid. However, Boyle Casino have only awarded £10 and despite my questions as to why I have not been paid the bonus owed, they have resorted to ignoring my emails and disconnecting me from their live chat system.
This is an incredibly underhand tactic. I completed the wagering of £1000 on 25/12/15 fully expecting the £100 bonus. Boyles changed their terms on 27/12/15 with no notification of the change. The change in terms do not apply to me as per Boyles own terms regarding the introduction of new T&C's (they apply immediately and not retrospectively). I have attempted to contact them by email and LC and am being ignored and cut off. Disgraceful behaviour!

posted on January 18, 2016.

We been informed by casino management that issue with a Christmas bonus promotion is presented in front of official regulatory body of Boyle Casino. We consider this complaint unresolved until casino send to AskGamblers Complaint Team a decision of the regulatory body.