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Redbet Casino - Bonus not given as advertised on AskGamblers

Complaint Info
Disputed casino Redbet Casino
Reason Bonus not given
bubbagummidge United Kingdom Message
Posted on November 30, 2017

I joined a deposited to Redbet under the understanding of receiving a bonus offer as advertised on Ask Gamblers using a bonus code of "ASKGAMBLERS". To my disbelief i noticed after making a substantial deposit that my balance only showed my deposited amount & no bonus. The bonus in question was https:­//w­ww.a­sk­gam­ble­rs.c­om­/bo­nus­/we­lco­me/­red­bet­-ca­sin­o-2­5-f­ree­-sp­ins­-15­0pe­rce­nt-­up-­to-­eur­300­-10­0-f­ree­-spins/

I contacted them on live chat to be informed this bonus was not valid & yet the casino had not notified Ask Gamblers of the end of this promotion & as such it still showed on the Ask Gamblers review of Redbet.

I spent almost 2 hours awaiting an outcome as the chat operative was trying to get this sorted out but alas the department allegedly in charge of this had gone home & put their slippers on for the night. To say i feel cheated out of my deposit is an understatement as if the bonus didn't really exist i would not of deposited money in the 1st place. I have a full transcript of the chat if needed. If i ever get an outcome to this from Redbet one way or another i will update on this.

bubbagummidge United Kingdom Message
Posted on November 30, 2017

Well guess what? After awaiting for a reply from Redbet, the offer I signed up with has today been withdrawn & now says expired on Ask Gambler's. Well Redbet I signed up yesterday when it was still showing as active. They have emailed me today saying is shows as expired on Ask Gambler's but obviously it would now seeing I brought it too your attention.

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