Complaint #9 BlazeBet Casino

I spent the whole day messaging them to ask for updates

By vissbuskartiba

9 months ago

Good afternoon. I played at this casino and deposited a total of around €500–600 over time. I decided to withdraw €150 via cryptocurrency. I submitted the withdrawal request, waited an hour, but the money didn’t arrive. I contacted customer support, and they told me the funds would be credited within 24 hours.

I spent the whole day messaging them to ask for updates. At first, they said they had sent a request to a special department, but somehow no one there was responding. Because of this, I consider this casino very shady. I honestly don’t even know if I’ll get my money back, so I strongly do not recommend it.

Disputed Casino BlazeBet Casino

Reason Delayed payment

Amount €600

Discussion

AskGamblers

• Support Team

9 months ago

Dear @vissbuskartiba,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BlazeBet Casino

• Representative

9 months ago

Hello.

Let’s set the record straight.

Your withdrawal was successfully processed and the funds have already been credited to your account. On top of that, you received a €50 bonus, which you used to win another €150 and then withdrew immediately: all of which was handled correctly and paid out.

The brief wait you experienced wasn’t due to any “shadiness”, it happened because your withdrawal was submitted in cryptocurrency, while your deposits were made in fiat. Once this was clarified, your transaction was processed promptly.

Our customer support team is always very friendly, and at the moment you were writing, they simply didn’t yet have the full information to provide. Once they had the update, you received clear and accurate information.

There was no withheld money, no deception, and no intentional delay. Your case is fully resolved, and all payments were completed according to standard procedures.

We have a 100% payout rate and never hold any player money. There was no intention to mislead you and no deliberate delay. The issue has been resolved and the payment completed.

We appreciate feedback, but we also ask that the situation is described accurately, so others are not misled.

This case can now be officially considered as closed.

- The Blazebet Team

BlazeBet Casino Complaint Stats

Resolved 14 / 14

Avg. Amount $1,130

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

BlazeBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 12 out of 12 complaints in this category have been resolved.

This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

BlazeBet Casino Complaints

See all complaints for this casino

Casino is not paying out winnings once again

Last time, it took 13 days to receive the funds—they only arrived after I filed a complaint here. Well, I’ve made another withdrawal, and the promised 24-hour turnaround isn't holding true. I’m getting the same promises from customer service as last time, so, unfortunately, I have to file another complaint.

Resolved

€2,000

Casino don't pay win

The casino promises withdrawals within 24 hours, yet I’ve been waiting 8 days for my money. KYC was completed over a week ago. Customer service’s only response is always: "Please be patient."

Resolved

€2,750

Withdrawal pending for 13 days

Dear AskGamblers,

I hope you can help me.

I made a request for a payout of 3000DKK on October 9th.

After a week with nothing happening and a lot of communication with customer service, I received an e-mail that I could make a withdrawal request. The VIP manager said this was due to problems with their payment provider.

So last Friday, on the 16th of October. October, I made a new request that has currently been pending for 6 days. This is far beyond acceptable compared to industry standards and much longer than their 24-hour promise. The answers I get from customer service differ each time: "it is busy", "they handhold every payout", "review", and the newest one I got yesterday: "they have a problem with their payment provider".

I take screenshots every day to document that the money is there.

This is all a bit strange. Could you please help me?

Thank you.

Resolved

kr3,000

My withdrawal request is delayed

I am filing a complaint regarding my €506 withdrawal, which has been pending since 16 October with no updates.

According to the casino’s Terms and Conditions, the review time is 24 hours, yet this timeframe has already been exceeded without any explanation or progress.

I request that the casino process my withdrawal as soon as possible and provide a clear update on the status of my funds.

Resolved

€506

Withdrawal has taken over a month

I put in my withdrawal on 11th of september and i still haven't received my money as 18th of october. I have asked the support chat multiple times, why it's taking so long but its always the same response about it being their number one priority but nothing ever happens.

I kindly ask AskGamblers to assist in getting BlazeBet to investigate this delay and assist me getting my money.

Resolved

€213

Withholding my funds

This is the second time i need to make a complaint for tis casino. They advertise with 24 hour withdrawal. Even after wagering more than 300 000 euros in the casino and climbing to the VIP ranks the withdrawal takes 10 days+++.

Disputed amount is 12000 NOK. I also have another 23000 NOK in my wallet that I will withdraw after this one. They have a one withdrawal at the time policy - imagen having that and taking so long per withdrawal.

Resolved

kr12,000

Payout delays

In Blazebet, I’ve lost thousands of euros. I’m a vip player, and I’ve got a vip manager who has told me that I’m promised faster withdrawals. The funny thing is that this manager’s email is now deleted.. So anyway, the first time I made a withdrawal, it was accepted momentarily, and the money was in my bank account in 5 minutes.

Now it's the second time I’m withdrawing 225€, and I've waited almost 4 days with no progress.

I was told by support that crypto would be much faster, so I cancelled my request. When I tried making a new request by crypto, they told me the other request has not been cancelled by their team, so I need to wait. I played some games, and my balance doubled, so after that I made a new request.

But there is another problem - the withdrawal takes a lot of time again.

One of the support agents lied to me (don’t know which one). One of them told me the process is fully automated, so I need to wait for the list of people before me, and then it’s my turn. The other support agent told me there’s no automatic system and actual people are looking through the requests.

I messaged them like 40 times these days, and they all say they’ve forwarded my request, but there are no consequences later on. If it were true, someone would’ve accepted my request faster.

They’re copy-pasting almost the same answers and don’t want to give me any actual information because in their Terms and Conditions it’s not stated that it’s okay to wait for days.

My profile is fully verified, and I’ve canceled all bonuses. That money is with my deposit and my winnings.

Resolved

€425

Blazebet withholding funds for a unreasonable time

My withdrawal has been pending for 9 days and the casino has a 24 hours processing time according to their TOS. Support and VIP manager keep saying everything is ok, but no explanation for the delay. I see most other complaints are about the same issue. I dont if it is some tactic to make users play away the funds while waiting as it stays in the same wallet and main balance after a withdrawal has been made.

Rejected

kr20,000

Pending withdrawal issue

I’m filing a complaint against Blazebet casino as of today 31/07/26 my withdrawal has been pending over 4 days.
This all started on Friday 24/07/26. I deposited and proceeded to win €3.5K and made an initial withdrawal to crypto for 1k. Emailed straight away asking for Id which I uploaded straight away and account was fully verified next day. I carried on playing and finished on nearly 14.5K Next day I tried to make another withdrawal but only 1 withdrawal at a time is aloud. Spoke with support who advised me they could cancel first withdrawal and I could withdraw a larger amount. I also asked support was it ok to withdraw to crypto as I deposited by bank card, they said it was, so I withdrew €5K on the 25/07/26. On the 28/07/27 I received an email asking me to make a fiat withdrawal and my crypto one would be cancelled. I went to withdraw by fiat( bank card I deposited with) and then found the maximum withdrawal is €2K. Withdrew €2K and this has been pending since, it’s now the 31/07/26.
As of Today my balance is €15K and I’m waiting on a €2K withdrawal.
Some points to note: No bonus was taken with any deposit. They state no maximum withdrawal when it’s actually €2k for banks/bank cards. When you withdraw your withdrawal stays in your balance so you don’t even need to cancel it to play it.
I’ve spoken with support on countless occasions during this and all I get is the generic answers, no help.

Resolved

€2,000

Pending withdrawal issue

Hello,

I am submitting this complaint regarding a €100 withdrawal requested on May 18th, which is still pending.

My account is fully verified and I have already completed all requested verification steps. However, despite the casino advertising fast withdrawal processing times, my payment is still marked as “in process”.

I contacted customer support several times and only received general responses without any clear timeframe for the payment.

I would simply like clarification regarding the status of my withdrawal and for the payment to be processed within a reasonable timeframe.

I can provide screenshots of my conversations and emails if needed.

Thank you.

Resolved

€100