Complaint #24 BlazeBet Casino

Casino is not paying out winnings once again

By Antti N.

4 days ago

Last time, it took 13 days to receive the funds—they only arrived after I filed a complaint here. Well, I’ve made another withdrawal, and the promised 24-hour turnaround isn't holding true. I’m getting the same promises from customer service as last time, so, unfortunately, I have to file another complaint.

Disputed Casino BlazeBet Casino

Reason Other

Amount €2000

Discussion

64 hours left for anttinur87 to respond.

AskGamblers

• Support Team

1 day ago

Dear @anttinur87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BlazeBet Casino

• Representative

1 day ago

Hello,

We would like to confirm that the player's withdrawal has now been approved.

We sincerely apologize for the delay and the inconvenience caused throughout this process. We understand that the waiting time was frustrating and that the experience did not meet the standards we strive to maintain.

Thank you for your patience. We appreciate the opportunity to address this matter, and we hope to restore your confidence in our services.

-The BlazeBet Team

anttinur87

• Finland

1 day ago

Yes, tomorrow will mark one week since discharge. Let us know once you find out!

BlazeBet Casino

• Representative

1 day ago

Hello.

We sincerely apologize that you are experiencing another delay with your withdrawal. We completely understand your frustration, especially considering your previous experience, and we're sorry that the promised processing timeframe has not been met.

Please allow us to look into this with the relevant team and investigate the current status of your withdrawal. We will do our best to clarify the situation and get back to you with an update as soon as possible.

Thank you for your patience and understanding.

-The BlazeBet Team

BlazeBet Casino Complaint Stats

Resolved 13 / 13

Avg. Amount $1,045

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

BlazeBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 12 out of 12 complaints in this category have been resolved.

This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

Complaint Status

64h left

€2,000

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BlazeBet Casino Complaints

See all complaints for this casino

Casino don't pay win

The casino promises withdrawals within 24 hours, yet I’ve been waiting 8 days for my money. KYC was completed over a week ago. Customer service’s only response is always: "Please be patient."

Resolved

€2,750

Withdrawal pending for 13 days

Dear AskGamblers,

I hope you can help me.

I made a request for a payout of 3000DKK on October 9th.

After a week with nothing happening and a lot of communication with customer service, I received an e-mail that I could make a withdrawal request. The VIP manager said this was due to problems with their payment provider.

So last Friday, on the 16th of October. October, I made a new request that has currently been pending for 6 days. This is far beyond acceptable compared to industry standards and much longer than their 24-hour promise. The answers I get from customer service differ each time: "it is busy", "they handhold every payout", "review", and the newest one I got yesterday: "they have a problem with their payment provider".

I take screenshots every day to document that the money is there.

This is all a bit strange. Could you please help me?

Thank you.

Resolved

kr3,000

My withdrawal request is delayed

I am filing a complaint regarding my €506 withdrawal, which has been pending since 16 October with no updates.

According to the casino’s Terms and Conditions, the review time is 24 hours, yet this timeframe has already been exceeded without any explanation or progress.

I request that the casino process my withdrawal as soon as possible and provide a clear update on the status of my funds.

Resolved

€506

Withdrawal has taken over a month

I put in my withdrawal on 11th of september and i still haven't received my money as 18th of october. I have asked the support chat multiple times, why it's taking so long but its always the same response about it being their number one priority but nothing ever happens.

I kindly ask AskGamblers to assist in getting BlazeBet to investigate this delay and assist me getting my money.

Resolved

€213

Withholding my funds

This is the second time i need to make a complaint for tis casino. They advertise with 24 hour withdrawal. Even after wagering more than 300 000 euros in the casino and climbing to the VIP ranks the withdrawal takes 10 days+++.

Disputed amount is 12000 NOK. I also have another 23000 NOK in my wallet that I will withdraw after this one. They have a one withdrawal at the time policy - imagen having that and taking so long per withdrawal.

Resolved

kr12,000

Payout delays

In Blazebet, I’ve lost thousands of euros. I’m a vip player, and I’ve got a vip manager who has told me that I’m promised faster withdrawals. The funny thing is that this manager’s email is now deleted.. So anyway, the first time I made a withdrawal, it was accepted momentarily, and the money was in my bank account in 5 minutes.

Now it's the second time I’m withdrawing 225€, and I've waited almost 4 days with no progress.

I was told by support that crypto would be much faster, so I cancelled my request. When I tried making a new request by crypto, they told me the other request has not been cancelled by their team, so I need to wait. I played some games, and my balance doubled, so after that I made a new request.

But there is another problem - the withdrawal takes a lot of time again.

One of the support agents lied to me (don’t know which one). One of them told me the process is fully automated, so I need to wait for the list of people before me, and then it’s my turn. The other support agent told me there’s no automatic system and actual people are looking through the requests.

I messaged them like 40 times these days, and they all say they’ve forwarded my request, but there are no consequences later on. If it were true, someone would’ve accepted my request faster.

They’re copy-pasting almost the same answers and don’t want to give me any actual information because in their Terms and Conditions it’s not stated that it’s okay to wait for days.

My profile is fully verified, and I’ve canceled all bonuses. That money is with my deposit and my winnings.

Resolved

€425

Blazebet withholding funds for a unreasonable time

My withdrawal has been pending for 9 days and the casino has a 24 hours processing time according to their TOS. Support and VIP manager keep saying everything is ok, but no explanation for the delay. I see most other complaints are about the same issue. I dont if it is some tactic to make users play away the funds while waiting as it stays in the same wallet and main balance after a withdrawal has been made.