Casino don't pay win

Dear AskGamblers,

I hope you can help me.

I made a request for a payout of 3000DKK on October 9th.

After a week with nothing happening and a lot of communication with customer service, I received an e-mail that I could make a withdrawal request. The VIP manager said this was due to problems with their payment provider.

So last Friday, on the 16th of October. October, I made a new request that has currently been pending for 6 days. This is far beyond acceptable compared to industry standards and much longer than their 24-hour promise. The answers I get from customer service differ each time: "it is busy", "they handhold every payout", "review", and the newest one I got yesterday: "they have a problem with their payment provider".

I take screenshots every day to document that the money is there.

This is all a bit strange. Could you please help me?

Thank you.

I am filing a complaint regarding my €506 withdrawal, which has been pending since 16 October with no updates.

According to the casino’s Terms and Conditions, the review time is 24 hours, yet this timeframe has already been exceeded without any explanation or progress.

I request that the casino process my withdrawal as soon as possible and provide a clear update on the status of my funds.

In Blazebet, I’ve lost thousands of euros. I’m a vip player, and I’ve got a vip manager who has told me that I’m promised faster withdrawals. The funny thing is that this manager’s email is now deleted.. So anyway, the first time I made a withdrawal, it was accepted momentarily, and the money was in my bank account in 5 minutes.

Now it's the second time I’m withdrawing 225€, and I've waited almost 4 days with no progress.

I was told by support that crypto would be much faster, so I cancelled my request. When I tried making a new request by crypto, they told me the other request has not been cancelled by their team, so I need to wait. I played some games, and my balance doubled, so after that I made a new request.

But there is another problem - the withdrawal takes a lot of time again.

One of the support agents lied to me (don’t know which one). One of them told me the process is fully automated, so I need to wait for the list of people before me, and then it’s my turn. The other support agent told me there’s no automatic system and actual people are looking through the requests.

I messaged them like 40 times these days, and they all say they’ve forwarded my request, but there are no consequences later on. If it were true, someone would’ve accepted my request faster.

They’re copy-pasting almost the same answers and don’t want to give me any actual information because in their Terms and Conditions it’s not stated that it’s okay to wait for days.

My profile is fully verified, and I’ve canceled all bonuses. That money is with my deposit and my winnings.