Complaint #4 BlazeBet Casino

Withdrawal delayed 101 EUR

By GreyFox

6 months ago

Created an account, fully verified myself, talked in chat multiple times if everything is allright and asked about withdrawal times.

I was told (as you can see in the attachment) that withdrawals take "usually" 1 hour for cards. I did a withdrawal on the same card after wagering more than 1x my balance (checked the terms, so this can not be the issue).

This happened on 1st December around 4 am GMT+2, so I thought I would have received it when I woke up in the morning, but I didn't.

I thought this was just a simple delay, but here I am, 3 and a half days after being told every time that I have to wait.

I've also attached their own term, which says they will process withdrawals in 24 hours max.

My withdrawal is still processing, so it didn't even pass the first step.

This is not really related, but their transaction/bet history is visible only after the day you made the bets/transactions, so I had to wait 1 day only to see my withdrawal.

Disputed Casino BlazeBet Casino

Reason Delayed payment

Amount €101

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

GreyFox

• 1 reviews

6 months ago

Received, all good now!

AskGamblers

• Support Team

6 months ago

Dear @GreyFox,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BlazeBet Casino

• Representative

6 months ago

Thank you for bringing this matter to our attention.

We have carefully reviewed your withdrawal case from December 1st. While withdrawals are normally processed much faster, this particular request was routed through additional internal compliance checks, which are mandatory in certain situations and can extend the standard processing time. These checks are in place to ensure the security of both the player and the platform.

We can confirm that the withdrawal has now successfully passed all required verifications and has been fully approved and processed.

Please note that while our Terms state that withdrawals are processed within 24 hours, exceptional cases requiring enhanced compliance review may take longer. These instances are rare but necessary to maintain a safe and compliant gaming environment.

We also appreciate your feedback regarding the visibility of bet and transaction history. Our team is already working on improvements to make the process more transparent and user-friendly.

If you have any further questions or need assistance, our support team remains available to help at any time.

- The Blazebet Team

BlazeBet Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $864

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

BlazeBet Casino Complaints

See all complaints for this casino

Pending withdrawal issue

Hello,

I am submitting this complaint regarding a €100 withdrawal requested on May 18th, which is still pending.

My account is fully verified and I have already completed all requested verification steps. However, despite the casino advertising fast withdrawal processing times, my payment is still marked as “in process”.

I contacted customer support several times and only received general responses without any clear timeframe for the payment.

I would simply like clarification regarding the status of my withdrawal and for the payment to be processed within a reasonable timeframe.

I can provide screenshots of my conversations and emails if needed.

Thank you.

Resolved

€100

Always delayed payment

Dear Ask Gamblers,
Dear Blazebet Casino,
On 24.01.2026, I requested a withdrawal from Blazebet Casino in the amount of €2,000. My winnings have still not been paid, and more than 60 hours have passed since the request, even though the website states that payments are processed within 24 hours.
I contacted the support team to ask whether there is any issue with my account or with the payment. Each time, their response has been the same: “There is no problem, checks are being carried out, and you will receive your payment very soon.” My account is fully verified, and I have checked all my personal details to make sure there are no errors.
I contact the support team several times every day, but they do not provide any meaningful or up-to-date information. I feel quite concerned that I may not receive my winnings. I have read many comments online, and other players have reported experiencing the same problem.
Please take action and look into my case.
Best regards

Resolved

€2,000

I spent the whole day messaging them to ask for updates

Good afternoon. I played at this casino and deposited a total of around €500–600 over time. I decided to withdraw €150 via cryptocurrency. I submitted the withdrawal request, waited an hour, but the money didn’t arrive. I contacted customer support, and they told me the funds would be credited within 24 hours.

I spent the whole day messaging them to ask for updates. At first, they said they had sent a request to a special department, but somehow no one there was responding. Because of this, I consider this casino very shady. I honestly don’t even know if I’ll get my money back, so I strongly do not recommend it.

Resolved

€600

EUR 850 withdrawal delayed

Dear Askgamblers, Dear BlazeBet,

I initiated a withdrawal on the 8th of January 2026 at 13:15 at BlazeBet Casino. My account was verified, but I got an email that I need to upload my IDs with a selfie, which I did immediately. It was accepted. I've read the reputation and the comments on the casino, also read the T&C, and wasn't worried until the next day, when the 24 hours (stated in the T&C) passed. After that, I've asked the support if there is any problem on either side. They reassured me that there was nothing wrong; it just takes more time, and it is being checked by their payment provider. OK, no problem, let's wait some more. I even wrote a letter, but got the same info. I need to wait more.

Now it's over 5 days, but still nothing. I've asked the support again, but got the same reply. It'll be done soon; I need more patience, but without anything specific, which is pretty concerning, especially as this is my first withdrawal from this site after depositing over 4x this withdrawal amount.

Despite all these, the support is trying to be very nice and supportive, and the site is nice, but after this, I'm thinking about if it's a good idea to gamble again on this site, as what is the guarantee that this won't happen again...

Thanks a lot in advance for your kind help in this matter.

With Best Regards

Resolved

€850

Account closed and winnings not payed

To clarify the story i would like to add:
- my account was fully verified
- when i lost they had no problem doing my withdraw
- had no bonus active at all
- used the same card as always
- withdraw on the card i deposited like i did before
Won 750 euro from my 715 deposit, wagered the money as it is told in the terms, got mail that they found comparable to fraudulent breach of terms and that they will permanently close my account and refund my deposit (nothing else, a date or anything), i responded with a mail in which i asked for more details, which they did not answer, i contacted them in live chat, the transcript wasnt sent to my email, they always did send it, this time they didnt, they told me they cant tell me more, only that i broke a term in deposits/withdraw category, i checked them all one by one, found nothing, they told me the games i played had nothing to do with this, so i win, they take my money, close my account, dont tell me why, just i broke a term but you gotta know it yourself, if they want to refund me when i win, then refund me all the times i lost aswell, cause i did nothing different, i won instead of losing, or give me the withdraw with the win and then close my account, also i havent played ever on any other sister casino to blazebet, the ones owned by the same company.

Resolved

€750

Disputed deposit 350 euro

Hello, I have a problem. I requested a permanent closure because I have gambling problems, but you did not take my request seriously. To date, I have lost another 350 euros and the terms and conditions of responsible gaming have not been respected. I have filed a complaint requesting the recovery of my deposit because I could not deposit this money and I have decided to notify you to close my account. I am in the hospital and I am trying to get treatment. I would like my request to be taken seriously.

Rejected

€350