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Black Diamond Casino - Stalling on account verification and payment

RESOLVED
Complaint Info
Disputed casino Black Diamond Casino
Reason Delayed payment
Amount $ 2201
Posted on July 31, 2019

hey so this is the third time i am trying to get my 2201 out of black diamond casino. i have sent constant emails and been told everything was ok. for the second time i wake up to find my withdrawal stopped. the first one was a reason i did not provide a voucher form. the second time is an excuse to say they have not finished verifying my account and can take another 7 business days or more which is a joke before this 2201 win i lost 2600 in blackjack and pokie machines here are some photos and i have a lot more to provide

Posted on August 1, 2019

They have deleted my play history of when I did my second deposit and won 2800 and when I lost it all as you can see there is only one play history from the 21st of June but you see my deposit on there for 180 makes no sense that was my second deposit

Posted on August 1, 2019

Hello,

We hope this message finds you well.

Please note that your withdrawal request has been reviewed and approved today, the funds should reach your account within maximum 24 hours.

Should you need additional information or have any questions regarding your account in the meantime, please do not hesitate to let us know.

Kind regards,
Black Diamond Casino

AskGamblers
Posted on August 1, 2019

Dear @agostino5891,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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