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Black Diamond Casino - Cancelled my $3000 winnings from Live Roulette

RESOLVED
Complaint Info
Disputed casino Black Diamond Casino
Reason Declined payment
wdg1258 Georgia(US) Message
Posted on November 26, 2018

So after playing Black Diamond Casino for quite some time (and losing quite a bit), I managed to make a decent amount and put in for a $3,000 withdrawal.

I had already encountered their usual push-back BS but this time they mysteriously cancelled my withdrawal and zeroed out the $3000. Once I finally got accounting to respond, they told my I had been using algorithms.

What I had been using was nothing more than an extended, slightly modified version of the Martingale betting method....i.e. progressively larger bets as I lost until I won. On live Roulette, when my bet grew to be larger than the current table limit, I simply changed tables to a higher limit. Now mind you I got cleaned out on several occasions and they had no issue keeping my money.

As for what I was betting on, I was simply alternating my bet between dozens and columns, picking the one that hadn't hit in the longest number of spins.

How this could be considered cheating or against the rules is beyond me.

Posted on November 29, 2018

Hello,

Thank you for getting in touch with us and for your patience while we investigated this case.

Please note that we have looked into it and found that the member's winnings have been unfortunately voided due to the fact that he violated one of the rules from our Terms and Conditions:

2.2.3. Funds deposited must be utilized for the placing of bets/stakes in the Games and, in the interests of fair play on our sites it is prohibited to utilize any recognized betting techniques/ patterns. Any suspicious activity or betting irregularities on a User’s Account may lead BlackDiamondCasino to report the respective User to the Competent Authority, freeze the funds or even close the Account.

As explained by the member as well, he has been using a betting pattern that gives the user an unfair mathematical advantage and that is not accepted on the website. The customer has also been contacted via phone call and explained the situation, as well as the fact that we do not allow such betting strategies according to our Terms and Conditions.

Thank you for taking this into consideration and know that we are at your full disposal should you need any further information regarding this case.

Kind regards,
The BlackDiamond Team

AskGamblers
Posted on November 30, 2018

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Black Diamond Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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