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BitDice Casino - Casino unresponsive and slow

RESOLVED

Complaint Info

Disputed casino

BitDice Casino

Amount

BTC 0.01074996

Posted on August 4, 2022

It had been 4 3/4 total business days since authorizing my Withdrawal from BitDice with no funds received and a lack of communication from Their support.

I authorized a withdrawal of 0.01074996 BTC on July 27th at 8:40 PM from BitDice Casino. I waited a few hours and contacted their support, Shan is who first initially chatted with me, his exact words were “You may experience a slight delay before receiving the withdrawn funds. Typically, this delay would be less than 24 hours, but certainly no more than 72 hours.”

On July 30th I Reached out again after it had been 72 hours, and Kim, the customer service rep, said “ It's already in the queue and will be processed as soon as possible, It takes 72 hrs excluding the weekend”

I contacted them again on August 2nd and chatted with Syeda. It had been 72 hours excluding weekends, I asked her for an update and her exact words were “no update” with no response afterward.

I started another chat on Aug 2nd asking for an update with Ahmad. He indicated he was waiting to hear word back from the department that works on that. I asked him how long that typically takes to get a response and he said 12-24 hours.

It’s August 3rd today and I can’t get anyone on the chat.

I can provide screenshots if needed, just looking for an understanding of what’s going on.

Posted on August 5, 2022

Hello SAGSDOG
Apologies for delay with your withdrawal. I check with colleagues from the finance department and try to speed up the process.

Regards
Mike

Posted on August 7, 2022

Thank you.

Posted on August 10, 2022

Hello

Apologies for delay with your withdrawal, the finance department informed me that funds should be credited tomorrow.
Regards
Elon

Posted on August 11, 2022

Thank you, I still have not received funds. Hoping to see that come in today.

Posted on August 12, 2022

I still have yet to receive funds :(

Posted on August 15, 2022

Hello everyone
Sagsdog, I believe funds were credited now to your wallet, please confirm in this thread after you receive them.

Regards
Elon

AskGamblers
Posted on August 15, 2022

Dear @Sagsdog,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on August 15, 2022

I have received the funds, resolved.

AskGamblers
Posted on August 16, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BitDice Casino Complaints

  • 37 of 37 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,750 USD avg amount

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