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BitcoinPenguin Casino - Disabled my account and unjustly accused me of double-spending

UNRESOLVED
posted on September 30, 2017.

Value: 0.67440119 BTC

I've contacted their live support, because my account is Disabled. They told me it's disabled because of "Double-spending". Live support Agent sent me a video (https­://­www.yo­utu­be.c­om­/wa­tch­?v=­cOc­7V6­4HUDQ) of what double-spending is, because I've never heard of it. I searched on Google, how to check if your transaction has been double spent. When I checked my transaction (https­://­blo­ckc­hai­n.i­nfo­/tx­/04­256­1fc­75b­7a0­607­207­f5d­0f2­8f1­a80­7d0­df6­1ec­961­b6e­0ef­c03­f79­e40­f4b14) I could see that it has already been confirmed more than 6 times. So there's no chance of double-spending, if I understood that video and thread on google correctly. I don't know what I've done that I'm accused of "Double-spending". It was even my second deposit, I just did the same as I did at the first time (as I've seen how to make a transaction with BTC on YouTube). Support agent even said, that they sent me an email explaining why my account is disabled, but I never received any email regarding that. Their last email was from first withdraw request.

I had troubles with receiving withdrawal confirmation, which have been solved with their support agent, when I sent them an e-mail.

I've sent them an e-mail but haven't received the answer yet, so I opened a complaint. I can't add another photos, because my account is disabled. This was my second withdraw, which I made. First was of 0.41460079BTC.

I hope we can solve this misunderstanding together. Because I don't know what happened and I'm looking for an explanation.

Best regards,
Sincerely Freddy

AskGamblers
posted on October 12, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.