Closed my account and took all my winnings without any reason

I fully Read all the terms and conditions related to free spin bonus. I won 11, played thru 717 play through requirement was not published though, and per the terms and conditions the max cash out was 100. I had won over 1000 but saw the max was 100 in their terms. I asked an agent what to do via text and was told to forfeit the bonus and it would release the money for cash out. I was given 25. Nowhere in any terms does it say 25, it is published as 100. I chatted with a different rep and was told their terms had changed but the site hadn’t been updated yet. I told him politely, in all fairness that wasn’t my problem and they should honor their posted rules. I am including the top of their terms and conditions with the date they posted it, the response of the agent and my account showing I went from over 1000 to 25. And I was told I’d have to try and work that 25 up into an amount over 100 to cash out. They then said they’d put a bonus in my account for my trouble. They put in 20 with a 1,200 play through. I don’t think they have any intention of honoring their posted terms and conditions.

I made two different bitcoin deposits. One was on 6/7 for $38 and the other was on 6/3 for$55. Both amounts were not credited. I contacted customer service and I provided the bitcoin address and blockchain receipt numbers too. I get no response back after they say they will investigate. Transactions show there are no credits to my account for these amounts on these days. I would appreciate it if the funds be added to my account.

April 13, 2022, about 2 min before April 14.2022- I made a bitcoin deposit in the amount of $81. It was sent to the QR code provided, however it never came through. I did provide all the screenshots to the casino but have yet to see the funds credited to my account nor have I received a response back via email. I did speak with Customer service via chat, who said they will escalate to finance but no response. I would either like to have my deposit returned or credited it to my online casino account.

My withdrawal is being delayed of $1001.84 which I requested to be withdrawn via bitcoin. It remains in pending status, and was told to check back and I did. Still no update and now being told bitcoin can take like 5 days to deposit. As if they are trying to buy time. My account is verified and has contacted customer assistance but not getting any updates. I received the withdrawal confirmation via email but when I follow up on when can I expect it, I am not getting any responses via email either.