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Big Dollar Casino - Closed my account and took all my winnings without any reason

UNRESOLVED
Complaint Info
Disputed casino Big Dollar Casino
Reason Account closure
Amount $ 16875.55
SLIMSAT791 Tunisia
Posted on June 1, 2019

Hello everyone !

I started playing Slots and Roulette ...I arrived at an amount 18.000 usd and a few .

after a week my account is closed without a reason ! and without receipt any email or phone call to inform me of this decision.

after several attempts to communicate with the casino's support on the live chat

the first minform that I should have a phone call to check my data, and quickly left the cat without any explanation and the other told me that the registration is wrong (malgres that I have not yet sent any piece identity or piece of evidence of identity.

the last one informed me that I should have a call right away but nothing happened.

I am directed to you askgamblers !

to solve my problem with this casino

because I smelled the scam really !!

and I arrived at a situation that I could not sleep

because of what happened to me .

Please Help ....God bless you !

here is sames screnshots

SLIMSAT791 Tunisia
Posted on June 1, 2019

Thanks AskGamlers To Accept My Complaint !
After several attempts to join the Support On livechat.
finally I contacted him and they ask me To Send proof of identity and proof of residence. to Verify my games account.
I sent all the required documents to the suppor­[email protected]­etb­igd­oll­ar.com.
and I was waiting for the answer .

SLIMSAT791 Tunisia
Posted on June 2, 2019

I feel the scam
BIGDOLLAR ° CASINO is surely a site to cut and seal the people Online !
I will go Far with You bigdollarcasino !!
Did Attention Players § This is a big scam !!

SLIMSAT791 Tunisia
Posted on June 2, 2019

As indicated at the top of the page by ASKGAMBLER ABOUT https:­//w­ww.b­et­big­dol­lar.com/
It's the truth :
BLACKLISTED: After being notified that Big Dollar Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Big Dollar Casino is being added to our blacklist. Please try these instead:

SLIMSAT791 Tunisia
Posted on June 2, 2019

Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Big Dollar Casino is being added to our blacklist

AskGamblers
Posted on June 17, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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