Bitcoin Deposit not credited to my account twice

I've been a loyal player at this casino for a while now making deposits using the bonuses available often. 6/2/26 was no different. I deposited, used a bonus, played several different slots including a progressive and ended up winning the major jackpot of $12,280.28. after trying to request a payout of said winnings and several different reasons given for not paying me, I found out that, per the T&C's of the bonus I used, I was only entitled to a max payout of $1000. Ok fine. They finally processed my request 6/9/26. I emailed them for an ETA about a week or so later as I still hadn't received the funds to my bank account. After days of correspondence they claim I gave them the incorrect banking account information and would need to wait until my bank returned the funds back to the casino before they release the money back into my casino account so that I can request another withdrawal. It has been over a month now & I find it hard to believe that they haven't received the funds back yet from the bank. After numerous emails, phone & chat correspondence asking for assistance and answers regarding this, I get the run around & now I'm getting ignored completely. What are my next steps? Can you help me with this situation please?

I fully Read all the terms and conditions related to free spin bonus. I won 11, played thru 717 play through requirement was not published though, and per the terms and conditions the max cash out was 100. I had won over 1000 but saw the max was 100 in their terms. I asked an agent what to do via text and was told to forfeit the bonus and it would release the money for cash out. I was given 25. Nowhere in any terms does it say 25, it is published as 100. I chatted with a different rep and was told their terms had changed but the site hadn’t been updated yet. I told him politely, in all fairness that wasn’t my problem and they should honor their posted rules. I am including the top of their terms and conditions with the date they posted it, the response of the agent and my account showing I went from over 1000 to 25. And I was told I’d have to try and work that 25 up into an amount over 100 to cash out. They then said they’d put a bonus in my account for my trouble. They put in 20 with a 1,200 play through. I don’t think they have any intention of honoring their posted terms and conditions.

April 13, 2022, about 2 min before April 14.2022- I made a bitcoin deposit in the amount of $81. It was sent to the QR code provided, however it never came through. I did provide all the screenshots to the casino but have yet to see the funds credited to my account nor have I received a response back via email. I did speak with Customer service via chat, who said they will escalate to finance but no response. I would either like to have my deposit returned or credited it to my online casino account.

My withdrawal is being delayed of $1001.84 which I requested to be withdrawn via bitcoin. It remains in pending status, and was told to check back and I did. Still no update and now being told bitcoin can take like 5 days to deposit. As if they are trying to buy time. My account is verified and has contacted customer assistance but not getting any updates. I received the withdrawal confirmation via email but when I follow up on when can I expect it, I am not getting any responses via email either.

Hello everyone !

I started playing Slots and Roulette ...I arrived at an amount 18.000 usd and a few .

after a week my account is closed without a reason ! and without receipt any email or phone call to inform me of this decision.

after several attempts to communicate with the casino's support on the live chat

the first minform that I should have a phone call to check my data, and quickly left the cat without any explanation and the other told me that the registration is wrong (malgres that I have not yet sent any piece identity or piece of evidence of identity.

the last one informed me that I should have a call right away but nothing happened.

I am directed to you askgamblers !

to solve my problem with this casino

because I smelled the scam really !!

and I arrived at a situation that I could not sleep

because of what happened to me .

Please Help ....God bless you !

here is sames screnshots