Waiting 5 Months For My £5000 Withdrawal

Hi my name is Matthew and I would just like to make people aware of a scam company that is ON TELEVISION everyday called JACKPOT247 and my experience with this company.

I first signed up to JACKPOT247 on 21/01/14 after seeing a promotion offer on topuko­nli­nec­asi­nos­ite­s.c­o.uk, I noticed it had 5 stars on the site reviews so felt assured this was a good company to go with, I then went to live chat on jackpot247 and enquired about the promotion and this was the live chat message below:

"Thanks for contacting Jackpot247! Your request has been received and one of our dedicated support team will be with you soon.

We're sorry for the delay, one of our support team will be with you shortly.

We're sorry for the delay, one of our support team will be with you shortly.

MattV: good evening, how can i help you??

me: Hi there...

me: I have seen an offer for your site at topuko­nli­nec­asi­nosites for 400% and just wanted to check this was correct?

me: It sais the promo code is TOPUK

me: upto £800

me: You are number one on the list

MattV: one moment please

MattV: yes that is correct as long as it is your first deposit on supercasino so when u register make sure you enter the code and than when u deposit u will get the bonus.

me: Sorry supercasino? but this is jackpot247 no?

MattV: sorry yes jackpot247

me: So the promo code for 400% will work on jackpot 247 or supercasino

MattV: jackpot247

me: so if I deposit £100 how much will I get to play with?

me: Thank you

MattV: £400 bonus + your £100 deposit

me: Ok thank you for your help

MattV: no worrys at all"

As you can see the live chat was very clear and everything seemed okay so I signed up and deposited £200, with the bonus then added my balance was now £1000, As this was a promotion I decided to read the terms and conditions of the bonus of which it stated everything you needed to know including a wagering requirement of 55x your total balance...so in my case this was £55,000 wagering required.

Well after a nights entertainment and admittedly getting a little carried away I had wagered over £65,000 on roulette and I do not mean £100 on red and £100 on black so you cannot lose scenarios, I mean genuine roulette spins ranging from £100-£1000 a spin, anyway my final balance was around £6700, I was very happy indeed as usually I never win so with a smile on my face I went to withdraw my winnings, I could only withdraw £5000 as that is the max payout in one go so I withdrew £5000 and left the rest in my balance.

I then received this email below:

Thank you for playing at Jackpot247.

We have received your withdrawal request for the total amount of £5,000.00.

Your transaction request code is: 4960742. Please be advised that all withdrawal requests are normally processed three business days after the request date. Your withdrawal request will be displayed in the casino Cashier in the "Pending Withdrawals" section until the day it is processed. Once processed, withdrawals take 3-5 working days to clear into your account.

Please be advised that the Casino reserves the right to refund winnings to ANY payment method you have used to deposit with up to the total amount you deposited, in accordance with international banking regulations.

Best Regards,
Jackpot247 Support Team

So everything seemed to be okay but then the horror began........on the 22nd I received this email...(below)

We are processing your withdrawal request.

As part of our security procedure, we ask that you provide the following details.

1) Your valid photo identification (e.g. passport or driving licence)

2) A utility bill or bank statement that shows the address registered in your account.

3) Front and back copies of the credit cards you used to deposit in your account. You can if you wish cover up the middle 8 digits of the long card number, along with the 3 digit CVV on the back of the card.

Once your documents are legible, they will be placed in a secure file and you will not be asked to re-send them in the future.

Please send all information to:

Email: docume­nts­@Ja­ckp­ot2­47.com
Fax: 0207 900 3155

Alternatively the documents can be posted to:

NetPlayTV Group Ltd
PO BOX 356
St Peter Port
Guernsey

I thought seeing as this is a substantial amount of money and it being a casino asking for I.D is normal so as requested I sent in all the verification needed. This the next email that followed...(below)

Thank you for choosing Jackpot247!

We would like to confirm that we have received your documents. They have been sent to the relevant department and saved on your file.

Thank you for your cooperation.

Best Regards,
Jackpot247 Finance Team

So I waited and on the 23/01/14 I received this email...(below)

Thank you for choosing Jackpot247!

Further to your recent withdrawal request, to ensure we comply with our enhanced security checks please note we are waiting for a copy of the following documents before we can fully verify your account:

A clear picture of you holding your photo ID

Once the documents have been received and accepted we will be able to fully verify your account and facilitate future withdrawals.

The easiest way to send the documents is by return email. You can do this either by scanning the documents, or if you have a digital camera/mobile phone camera you can take a photo of the requested information. Please then reply to this email and attach the pictures.

If you would prefer to send it by fax, you can fax them to: 0207 900 3155. Please ensure that the copy is as light as possible to ensure we can read all the details on the fax.

We also are happy to receive the documents by post. You can post them to:

Jackpot247
NetPlay TV Group Ltd
PO Box 356
St Peter Port
Guernsey
GY1 3XQ

Please enclose your username, WELLERMATT when replying.

Best Regards,
Jackpot247 Support Team

So in the first verification email they wanted valid photo I.D etc... but now they wanted a picture of me holding my photo I.D?!!

So again as requested (even though a little strange) I sent in a picture of me holding my I.D.

Again I received this email... (below)

Thank you for choosing Jackpot247!

We would like to confirm that we have received your documents. They have been sent to the relevant department and saved on your file.

Thank you for your cooperation.

Best Regards,
Jackpot247 Finance Team

I then received a letter in the post which I have attached below for me to sign and return (please note I have only covered my details in the letter for security purposes on here) again as requested I signed the letter and sent back.

After not hearing nothing for a while on the 24/02/14 I received another email...(below)

Further to your recent withdrawal request, to ensure we comply with our enhanced security checks please note we are waiting for a copy of the following documents before we can fully verify your account:

A clear picture of you holding a newspaper dated today or later.

Once the documents have been received and accepted we will be able to fully verify your account and facilitate future withdrawals.

The easiest way to send the documents is by return email. You can do this either by scanning the documents, or if you have a digital camera/mobile phone camera you can take a photo of the requested information. Please then reply to this email and attach the pictures.

If you would prefer to send it by fax, you can fax them to: 0207 900 3155. Please ensure that the copy is as light as possible to ensure we can read all the details on the fax.

Please enclose your username, WELLERMATT when replying.

Best Regards,
Jackpot247 Support Team

So now I have sent in my I.D, me holding my I.D and now they want me holding a newspaper!!??

Again as you can probably guess I did as requested and sent in a clear picture of me holding a newspaper with the appropriate date.

I then waited...and waited......and waited......but I was getting nothing now...no emails anymore, no payment in my bank....no nothing!

So I decided to call them to find out what was going on!? but the lady could not tell me nothing but that it was being dealt with by another department I asked to be put through as I wanted this sorted but I was told I could not speak to them and that I would just have to wait for them to contact me.

after a lot more time waiting for them to contact me I still heard nothing...It was as like they were hoping I would just go away! So I decided to contact them again and after numerous phone calls I eventually got to speak to a person called Jamie Corrie the senior call centre manager, we spoke for a good 15-30 minutes where he asked me an unbelievable amount of questions even asking me questions like why do I gamble so aggressively!? Which I do not believe I should have to answer but I explained this to him anyway and answered all the questions fired at me. After a long winded phone call Jamie Corrie told me he was happy with every answer I had given him and that he would resolve this matter for me but now he just wanted the internet provider I used at the time, I told him I thought it was Sky but I would just make sure as I was sharing the house. I checked and it was indeed Sky so I wrote an email to Jamie saying this. I felt quite assured now that this was sorted and again waited payment.

I then received an email from Jamie saying this...(below)

Hi Matthew,



Thanks for coming back to me with the info. I would have to ask that you send across confirmation of the ISP – this can be a scanned copy of a bill, etc, that would verify that the ISP used at the address was Sky at the time.


You can send it to the usual documents address – or send it by email directly to me if you’d prefer.


Kind Regards,
James

James Corrie | Senior Call Centre Manager
NetPlay TV Group Ltd | DDI: +44(0)1481 200910 Fax: +44 (0)1481 245442

I explained that it was a house share on the phone and in the email and that I had moved out so even though I had tried I could not get the sky bill which on the phone he seem to understand.

So I waited again expecting to receive a payment at some point but nothing ever came!

Since then until now I have had no response my account has been blocked or closed (either way I cannot access it) with my remaining balance still in the account and my £5000 withdrawal has not been paid.

I would also like to add that after I made the £6700 and the money was available to withdraw, I played again and lost £1000 of my balance with no complaints from me as it is gambling so you can always win or lose, but the fact is I didn't just play until I finished my bonus...even after I had completed my bonus, I still went back and played with my own cash when I didn't have to and lost £1000.

I am very upset about this matter and feel cheated, I cannot believe companies like this are allowed on television when how they operate is illegal, I just find it disgusting.

The customer service is almost non existent,

They have stolen my £200 I first deposited as well, so instead of being UP instead I am DOWN and out of pocket £200. This is theft no!??

I never got offered any type of settlement agreement...not that I should have to accept a settlement as I have done nothing wrong or gambled unfairly in any way.

If anyone can help me with this please it would be much appreciated as I have suffered alot of stress and sleepless nights over this, I done everything asked of me and more and I still have not got paid.

I will try and post this on as many sites as I can to make people aware of this company and I am thinking of going to watchdog and the newspapers as I don't want any more people being ripped off, affected and treated like I have.

Matthew