Hello and good evening,
Unfortunately I have to file in my first complaint after being a long time Online Casino player for many years. Betsson has always been one of my absolute favourite Casino and I am just speechless.
I will get to the point straight away.
I received a 100% up to 100€ bonus offer from Betsson this weekend that was valid from 4th of April until the 7th of April. I was excited about it and made my deposit after I received the promotion via E-Mail. I made my deposit and received the 100% bonus right away, as usual at Betsson Casino. Very quick and no issues.
So I played some of my favourite Slots and had some really nice winnings in some of them finally. After wagering I ended up with a bankroll of about 700€ but ended up withdrawing at a balance of 661€. My deposit was via PayPal and so was my withdrawal via the same method.
I was already surprised that it took so long because usually Betsson is very quick with PayPal withdrawals.
Two days later, at the 7th of April at about 2pm I received an E-Mail from the financial department of Betsson that I already attached to this.
The E-Mail says that they decided to restrict me from further Bonuses and Promotions regarding the terms on 12.1 on their site AND that they removed all my winnings (551€).
I still don't know what is going on here, I have not validated any rule on the terms and the E-Mail is missing all the important details. I am playing Online Casino for many years now, and this has never happened to me. I always make sure to not validate any rules, and I haven't just as usual.
I can understand if they want to restrict me from further bonuses on their site, that is their choice but that the Casino removed my entire winnings leaves me absolutely shocking.
I hope the entire situation is going to be clarified and you can help me out. I am open to talk with the department in private or public on AskGamblers.
PS: I attached all files in private in respect of the Casino, if you need further information let me know.