BetShah Casino - Withdrawal still pending

Dear BetShah Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear player,

I sincerely apologize for the inconvenience you've experienced. Please allow me to take care of your issue.

Could you kindly provide me with your Player and transaction ID?

Rest assured that I am committed to resolving your issue as quickly as possible.

Thank you.

The BetShah Team.

Here is my player < removed > and the amount of withdrawal request is 26000 rupees

Dear @Urmila43,

Please be informed that IDs were removed from your public post as they are considered to be a sensitive and private info. Instead, we gave forward them directly to the casino team via private note.

Dear player,

We prioritize the security and trustworthiness of our platform to ensure a positive experience for all our valued customers.

It has come to our attention that there may have been a violation of our terms and conditions, which necessitates a thorough investigation by our dedicated fraud team. We regret to inform you that your account is currently being investigated under the terms and conditions stated on our website.

Please be aware that Betshah reserves the right to cancel any bonuses and winnings obtained through fraudulent activities, misuse, or unfair advantage. It is important to note that all players must read the terms and conditions before creating an account.

We would like to draw your attention to Rule 16.10.2.4. of our terms and conditions, which explicitly addresses the consequences of bet abuse: Any outside bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table. E.g. betting on Red and Black - covers 36 of the 37 possible outcomes - in this case all winnings and bonuses will be voided.

We appreciate your understanding and cooperation in this matter.

If you have any questions or require further clarification, please do not hesitate to contact our customer support team.

The BetShah Team.

Dear BetShah Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Please trust i didn’t broke any rules and regulations and i didn’t any fraudulent activity and how many time your investigation team will take i am waiting from many days but still you are saying again again that your account is in investigation like how manu time your will take to investigate max to max 6-7 working days but i waiting from many days so please try to understand my problems also o trust on betshah and askgambler both site that will provide my withdraw please help on me this