Complaint #368 BateryBet Casino

Withdrawal showing successfully completed but not received

By Ayushasks

3 months ago

Baterybet account Id 72052476
I am filing this complaint regarding two withdrawal transactions that are marked as “Completed” on BatteryBet, but the funds have not been received in my iCashOne account.
Transaction Details:
Amount: ₹3,500
Transaction ID: 12349707784
Date & Time: April 7, around 09:31 AM
Amount: ₹509
Transaction ID: 12351456542
Date & Time: April 8, around 09:55 AM
Both withdrawals were made using my correct iCashOne registered email. However, I have not received either payment.
I would like to highlight that I have successfully withdrawn funds from other third-party platforms to the same iCashOne email, and those payments were credited instantly. This confirms that my account details are correct and fully functional. I am ready to provide proof of these successful transactions if required.
I contacted iCashOne support, and they confirmed that there is no record of these transactions on their system. They have requested a valid transaction reference or UTR so they can trace the payment. However, BatteryBet has failed to provide any payment proof or transaction reference.
Despite multiple attempts to resolve this issue:
BatteryBet continues to claim that the payments are “completed”
They repeatedly suggest that the issue may be due to a wrong email, which is incorrect
No UTR or payment proof has been provided
Support tickets are being closed without proper resolution
I am restricted from creating new support requests
Live chat redirects the issue without providing any solution
If the payments were truly completed, there should be a valid transaction reference or proof from the payment provider. Without this, the transactions cannot be verified as successful.
Requested Resolution:
Provide official payment proof (UTR / transaction reference) for both transactions
OR
Reprocess both withdrawals to my iCashOne account
OR
Refund the total amount of ₹4,009 back to my BatteryBet account
I am willing to provide all necessary evidence, including screenshots and communication records.
I request AskGamblers to assist in resolving this issue.
Thank you.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹4009

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ayushasks

2 months ago

Subject: Confirmation of Payment Received & Feedback on Resolution Process

Dear Team,

I would like to inform you that I have now successfully received the pending withdrawal amount.

Thank you for your efforts in resolving this matter.

However, I would also like to highlight a few points from my experience so that similar issues can be avoided in the future:

- There was a significant delay in providing the payment receipt and transaction details.
- The information shared initially (regarding incorrect details) caused confusion, especially as the receipt later showed mismatched contact information.
- There was a lack of clear and consistent communication between the involved teams, which prolonged the resolution process.

I believe this situation was mainly due to a misunderstanding or mismatch between systems, and I appreciate that it has now been resolved.

I hope that going forward:

- Payment proofs (with proper reference IDs) are shared promptly
- Customer support provides clearer and more consistent responses
- Such delays can be avoided for other users

Thank you again to both teams for assisting in resolving the issue.

Sincerely,
Ayush

Ayushasks

2 months ago

Ok now I Will check on that phone number but there is thing clarify that number is not associated with my icashone account,if I check and i don't find the payment there baterybet will we responsible for that .
I will update once I check and confirm payment is done

BateryBet Casino

• Representative

2 months ago

Dear Ayushasks,

The payment information was provided in the request.
According to the provider, the funds were credited to your iCash wallet account with registered phone number ***1372. Please login in iCash web app and check the wallet balance.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 166 / 171

Avg. Amount $633

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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Withdrawal showing successfull but not reached to my account

Subject: Unresolved Withdrawal #12514128423 from Batery - Funds Not Received

To AskGamblers Complaint Team:

I am writing to file a complaint regarding a withdrawal issue on the Batery platform.

Account Details:

Account ID: 72052476

Account Holder Name: < full name removed >

Transaction Details:

Withdrawal Amount: ₹6,400

Transaction/Request ID: 12514128423

Date of Request: July 16, 2026

The Issue:

On July 16, 2026, I initiated a withdrawal of ₹6,400 to my bank account. Although the Batery platform interface currently displays the status of this request as "Completed," I have not received these funds in my bank account.

I have attached screenshots of the withdrawal request details and the status showing as "Completed" for your review.

I kindly request your assistance in investigating this discrepancy with the operator to ensure my funds are processed or to receive clarification regarding the status of this transaction.

Thank you for your time and assistance.

Best regards,

< full name removed >

PASSWORD for PDF -081020067869116131

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