Complaint #368 BateryBet Casino

Withdrawal showing successfully completed but not received

By Ayushasks

2 months ago

Baterybet account Id 72052476
I am filing this complaint regarding two withdrawal transactions that are marked as “Completed” on BatteryBet, but the funds have not been received in my iCashOne account.
Transaction Details:
Amount: ₹3,500
Transaction ID: 12349707784
Date & Time: April 7, around 09:31 AM
Amount: ₹509
Transaction ID: 12351456542
Date & Time: April 8, around 09:55 AM
Both withdrawals were made using my correct iCashOne registered email. However, I have not received either payment.
I would like to highlight that I have successfully withdrawn funds from other third-party platforms to the same iCashOne email, and those payments were credited instantly. This confirms that my account details are correct and fully functional. I am ready to provide proof of these successful transactions if required.
I contacted iCashOne support, and they confirmed that there is no record of these transactions on their system. They have requested a valid transaction reference or UTR so they can trace the payment. However, BatteryBet has failed to provide any payment proof or transaction reference.
Despite multiple attempts to resolve this issue:
BatteryBet continues to claim that the payments are “completed”
They repeatedly suggest that the issue may be due to a wrong email, which is incorrect
No UTR or payment proof has been provided
Support tickets are being closed without proper resolution
I am restricted from creating new support requests
Live chat redirects the issue without providing any solution
If the payments were truly completed, there should be a valid transaction reference or proof from the payment provider. Without this, the transactions cannot be verified as successful.
Requested Resolution:
Provide official payment proof (UTR / transaction reference) for both transactions
OR
Reprocess both withdrawals to my iCashOne account
OR
Refund the total amount of ₹4,009 back to my BatteryBet account
I am willing to provide all necessary evidence, including screenshots and communication records.
I request AskGamblers to assist in resolving this issue.
Thank you.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹4009

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ayushasks

1 month ago

Subject: Confirmation of Payment Received & Feedback on Resolution Process

Dear Team,

I would like to inform you that I have now successfully received the pending withdrawal amount.

Thank you for your efforts in resolving this matter.

However, I would also like to highlight a few points from my experience so that similar issues can be avoided in the future:

- There was a significant delay in providing the payment receipt and transaction details.
- The information shared initially (regarding incorrect details) caused confusion, especially as the receipt later showed mismatched contact information.
- There was a lack of clear and consistent communication between the involved teams, which prolonged the resolution process.

I believe this situation was mainly due to a misunderstanding or mismatch between systems, and I appreciate that it has now been resolved.

I hope that going forward:

- Payment proofs (with proper reference IDs) are shared promptly
- Customer support provides clearer and more consistent responses
- Such delays can be avoided for other users

Thank you again to both teams for assisting in resolving the issue.

Sincerely,
Ayush

Ayushasks

1 month ago

Ok now I Will check on that phone number but there is thing clarify that number is not associated with my icashone account,if I check and i don't find the payment there baterybet will we responsible for that .
I will update once I check and confirm payment is done

BateryBet Casino

• Representative

1 month ago

Dear Ayushasks,

The payment information was provided in the request.
According to the provider, the funds were credited to your iCash wallet account with registered phone number ***1372. Please login in iCash web app and check the wallet balance.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 160 / 165

Avg. Amount $649

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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Withdrawal not received after 7 days

I have placed 2 withdrawals

1- Inr 50000 withdrawal no-12453373656

2- Inr 10618 withdrawal no -12453376646

Both the withdrawals were placed on 11 June 2026. Today its 18 June 2026, still the withdrawal is not recieved. I have raised the request but there is no update. Only they say they send the letter to the provider but nothing has changed yet, this has caused me total harrasment to my mental health from past 7 days I m just waiting for my withdrawal to be credited.

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Deposit not credited more than 8 days

I have requested a withdrawal of rupees 50000 it's been 8 days and there is no response from them.kindly look in to this.the last with drawal of 50000.i have shared them the bank statement and all the details requested they have been closing the request stating that their provider is saying that the payment is made and after 6 days the request is still open no response

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Missing Withdrawals Despite Being Marked Successful

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

Withdrawal Amount: ₹1,010
Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

Both withdrawals were processed and later marked as "successful" by BateryBet. However, the funds have never arrived in my bank account.

I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

39h left

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Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

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My amount not received please assist

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Deposit not credited 11000inr

Hello,

I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

Resolved

₹11,000

My deposit was pending since April 8th

Hi team . I have deposited money 5000 on 8th April ..I have raised request but admin saying money not received. I have contacted to bank and bank confirmed money credited to beneficiary account. I have sent bank statement and payment screenshot couple of time and they didn't gave any response and finally they have closed my request ...if I raise again it will automatically closing my request. I am unable to contact even.

My Id < sent to the casino >

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Batery bet withdrawal problem please help me

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13 days passed withdrawal not received

I am writing to report an unresolved withdrawal problem I am experiencing with Battery Bet. I won money in the casino section and requested a withdrawal of ₹12,000 via bank transfer on 13 May 2026. Although more than 10 days have passed, this amount has still not been credited to my bank account.

Battery Bet support keeps telling me that they are working on it and are waiting for a reply from their provider. At the same time, they have marked my withdrawal as “completed” on their side. To help resolve the issue, I have already provided my bank statement, which clearly shows that no such credit of ₹12,000 has been received. In addition, I have screenshots of my withdrawal requests and the current status shown in my account, which I am ready to share as supporting evidence.

I kindly request that Battery Bet immediately transfer the pending ₹12,000 to my bank account or return it to my battery wallet and provide a clear explanation for this delay, along with an apology for the inconvenience caused. I expect this issue to be resolved as soon as possible

This is a serious matter.

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I have made two withdrawal requests of ₹40,000 each

I am writing to raise a complaint regarding my pending withdrawal requests under my User ID 81657577. I have made two withdrawal requests of ₹40,000 each, but both transactions are still pending and have not been processed yet. The withdrawal numbers are 12417530365 for ₹40,000 and 12417484919 for ₹40,000. The total pending amount is ₹80,000. I have been waiting for the amount to be credited, but the delay is causing me inconvenience and concern. I request you to kindly check the status of these transactions and process both withdrawals as soon as possible. If there is any issue, verification requirement, or technical problem from my side, please inform me immediately so that I can provide the required details without delay. I trusted your platform and expected the withdrawals to be completed within the normal processing time. Therefore, I sincerely request your support team to resolve this matter on priority and provide me with an update regarding the status of my withdrawals. Kindly process the pending amount at the earliest and confirm once the transactions are completed. Thank you for your cooperation and prompt attention to this matter.

Resolved

₹80,000