Complaint #368 BateryBet Casino

Withdrawal showing successfully completed but not received

By Ayushasks

5 months ago

Baterybet account Id 72052476
I am filing this complaint regarding two withdrawal transactions that are marked as “Completed” on BatteryBet, but the funds have not been received in my iCashOne account.
Transaction Details:
Amount: ₹3,500
Transaction ID: 12349707784
Date & Time: April 7, around 09:31 AM
Amount: ₹509
Transaction ID: 12351456542
Date & Time: April 8, around 09:55 AM
Both withdrawals were made using my correct iCashOne registered email. However, I have not received either payment.
I would like to highlight that I have successfully withdrawn funds from other third-party platforms to the same iCashOne email, and those payments were credited instantly. This confirms that my account details are correct and fully functional. I am ready to provide proof of these successful transactions if required.
I contacted iCashOne support, and they confirmed that there is no record of these transactions on their system. They have requested a valid transaction reference or UTR so they can trace the payment. However, BatteryBet has failed to provide any payment proof or transaction reference.
Despite multiple attempts to resolve this issue:
BatteryBet continues to claim that the payments are “completed”
They repeatedly suggest that the issue may be due to a wrong email, which is incorrect
No UTR or payment proof has been provided
Support tickets are being closed without proper resolution
I am restricted from creating new support requests
Live chat redirects the issue without providing any solution
If the payments were truly completed, there should be a valid transaction reference or proof from the payment provider. Without this, the transactions cannot be verified as successful.
Requested Resolution:
Provide official payment proof (UTR / transaction reference) for both transactions
OR
Reprocess both withdrawals to my iCashOne account
OR
Refund the total amount of ₹4,009 back to my BatteryBet account
I am willing to provide all necessary evidence, including screenshots and communication records.
I request AskGamblers to assist in resolving this issue.
Thank you.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹4009

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ayushasks

4 months ago

Subject: Confirmation of Payment Received & Feedback on Resolution Process

Dear Team,

I would like to inform you that I have now successfully received the pending withdrawal amount.

Thank you for your efforts in resolving this matter.

However, I would also like to highlight a few points from my experience so that similar issues can be avoided in the future:

- There was a significant delay in providing the payment receipt and transaction details.
- The information shared initially (regarding incorrect details) caused confusion, especially as the receipt later showed mismatched contact information.
- There was a lack of clear and consistent communication between the involved teams, which prolonged the resolution process.

I believe this situation was mainly due to a misunderstanding or mismatch between systems, and I appreciate that it has now been resolved.

I hope that going forward:

- Payment proofs (with proper reference IDs) are shared promptly
- Customer support provides clearer and more consistent responses
- Such delays can be avoided for other users

Thank you again to both teams for assisting in resolving the issue.

Sincerely,
Ayush

Ayushasks

4 months ago

Ok now I Will check on that phone number but there is thing clarify that number is not associated with my icashone account,if I check and i don't find the payment there baterybet will we responsible for that .
I will update once I check and confirm payment is done

BateryBet Casino

• Representative

4 months ago

Dear Ayushasks,

The payment information was provided in the request.
According to the provider, the funds were credited to your iCash wallet account with registered phone number ***1372. Please login in iCash web app and check the wallet balance.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 198 / 203

Avg. Amount $559

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 119 out of 120 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino

Deposit not credited more than 10 days

Dear team, I deposited 15000 INR on 17th September, but it was not credited to my account. They said it would take 3 hours and then 3 days. It's been 10 days and there is no response from the team. I also sent an email, but there is no response from them. Kindly need your help to resolve this. There has been no communication from their end. I created another request and they closed it, stating that I have to follow up on the previous request.

79h left

₹15,000

Amount deposited but funds not credited yet in gaming account

I have been using the batery bet site for about a month approx my gaming I’d is 86113728.

I deposited Rs. 25,000/- on September 20th in batery bet site.

The funds have not been credited. When I contacted the support chat, they said to wait for 3 hrs to reflect.

But even after 3 hrs as funds were not credited as instructed I raised the request with the administration team. The request no is 26247444.

But the team is not responding only it’s been 3 days they have not replied in that request window.

They said they have requested the payment provider for confirmation and would get response within 3 working days but it’s been 5 days since i have deposited and it’s beyond 3 business days.

Yet my funds were not credited to my gaming account nor refunded to my source account.

I have provided them the UTR no. along with the screenshot for reference yet they have not resolved the issue.

I have even contacted my bank for the same; they have mentioned that the transaction was successful and cannot be refunded.

Pls ask gamblers team to help me recover my amount.

There is no proper response from batery bet administration team as they are always sending generic copy paste messages telling me to wait but not resolving the issues.

I have never faced such an issue on any website till date. It’s been 5 days pls credit my funds to my gaming account.

I’m attaching the payment proof along with the response I have got from the administration team.

54h left

₹25,000

Verification pending from several days

Hello askgamblers,

My Id Number - 86600653

Name - < removed >

Request Number - 26008289

I created an account on the Battery Bet casino site on the 9th Sept 2026 and deposited ₹70,000. Just half an hour later, they restricted my account; since then, I have been unable to make deposits, withdrawals, or play any games. I raised a support request, and they asked for certain documents, which I provided. After 72 hours, they asked for another documents again—which I also submitted—and told me to wait another 48 hours. I cooperated fully, but once the 48 hours had passed, they stopped responding to me entirely, I want my id to be verified fast and fully functional so I can play and withdraw my funds smoothly

29h left

Withdrawal showing completed and payment not received in the bank

I usually play on BateryBet... however on 31sta august I deposited 10000 rs and make withdrawal of 15000 approx...

I waited and on the same day the withdrawal request shows completed.

I raised this complaint request and now they are not replying on the request. It's almost 11 days now. My money is stuck. Please help.

Resolved

₹15,000

Once again deposit money not credited in my Gaming Account 10000 INR

Dear
AskGamblers team,
I have deposited my money INR 10000 rs in my Baterybet account is still not yet credited. Time frame period have passed still not getting any proper response from the Baterybet casino.please help to get my money. Submitted all the documents still no response
Attaching all the files.
Baterybet account id- 37983879
Request id 25898802

53h left

₹10,000

Deposit has not been credited even though 8 days have already passed

Hello Support Team,

I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

Game ID: 78792690
Deposit Amount: ₹5,000
Pending Since: 8 days

Please check the transaction and confirm the current status of my deposit. If there is any issue with the transaction, kindly explain the reason for the delay and provide a clear resolution timeline.

I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

Thank you.

Resolved

₹5,000

Withdrawal page suspended and delaying verification

Hello AskGamblers.

I found this website recently as it had an ad on the internet and decided to give it a try.

The gameplay and options are great. Many sports are offered on the website as well, so that's another plus, as I bet on sports and also play Casino. I lost a deposit with no issues, i re deposites and ended up winning a few sports bets and having a good run in blackjack, so I decided to place a withdrawal. To my surprise, the withdrawal page is completely suspended. It said to contact customer support. So I did; it took them a quick 30 mins to say that I needed to verify my account, standard... no problem.

I sent the required data and was told it would be 10 minutes to 3 days. 3 days have passed, nothing; I get the same generic copy-pasted responses, and I still can't withdraw any money from this website. It's a bit sad they do this to a new customer who uses the casino, as it sure looks a bit bizarre. I was only going to withdraw a part of the winnings, but now they really have me second-guessing. I dont have the confidence to deposit and keep wagering because this is a bit weird in 2026. Most sites verify and pay in minutes.

They are withholding my money here, and I have no idea why.

I'm a great client for them to have, but I need to at least see them pay out before I keep playing. Too many horror stories now.

Rejected

$5,500

Withdrawal not received

ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

I have initiated a withdrawal from baterybet of 10332 amount on 4th September 09:36am and it's been more than 48 hours it's showing in processing stage and I haven't received my funds in the bank account.

I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

I would request you to give the update and please resolve my issue. Please provide my funds in my bank account. I am really frustrated.

Resolved

₹10,332

Deposit and withdrawal pending

< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

95h left

₹80,000

Withdrawal si showing as completed but never received in bank account

My withdrawal of inr 1750 is showing as completed but it never reached my bank account
Amount 1750
Dated 28 spt 2026
Time 3 58 pm
I have also contacted the live chat but no solution has been made please ask gamblers team help me getting my funds back.i have attached the payment history in the attachment and also I have attached the pdf of my bank account please have a look

Resolved

₹1,750