Complaint #368 BateryBet Casino

Withdrawal showing successfully completed but not received

By Ayushasks

6 months ago

Baterybet account Id 72052476
I am filing this complaint regarding two withdrawal transactions that are marked as “Completed” on BatteryBet, but the funds have not been received in my iCashOne account.
Transaction Details:
Amount: ₹3,500
Transaction ID: 12349707784
Date & Time: April 7, around 09:31 AM
Amount: ₹509
Transaction ID: 12351456542
Date & Time: April 8, around 09:55 AM
Both withdrawals were made using my correct iCashOne registered email. However, I have not received either payment.
I would like to highlight that I have successfully withdrawn funds from other third-party platforms to the same iCashOne email, and those payments were credited instantly. This confirms that my account details are correct and fully functional. I am ready to provide proof of these successful transactions if required.
I contacted iCashOne support, and they confirmed that there is no record of these transactions on their system. They have requested a valid transaction reference or UTR so they can trace the payment. However, BatteryBet has failed to provide any payment proof or transaction reference.
Despite multiple attempts to resolve this issue:
BatteryBet continues to claim that the payments are “completed”
They repeatedly suggest that the issue may be due to a wrong email, which is incorrect
No UTR or payment proof has been provided
Support tickets are being closed without proper resolution
I am restricted from creating new support requests
Live chat redirects the issue without providing any solution
If the payments were truly completed, there should be a valid transaction reference or proof from the payment provider. Without this, the transactions cannot be verified as successful.
Requested Resolution:
Provide official payment proof (UTR / transaction reference) for both transactions
OR
Reprocess both withdrawals to my iCashOne account
OR
Refund the total amount of ₹4,009 back to my BatteryBet account
I am willing to provide all necessary evidence, including screenshots and communication records.
I request AskGamblers to assist in resolving this issue.
Thank you.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹4009

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ayushasks

5 months ago

Subject: Confirmation of Payment Received & Feedback on Resolution Process

Dear Team,

I would like to inform you that I have now successfully received the pending withdrawal amount.

Thank you for your efforts in resolving this matter.

However, I would also like to highlight a few points from my experience so that similar issues can be avoided in the future:

- There was a significant delay in providing the payment receipt and transaction details.
- The information shared initially (regarding incorrect details) caused confusion, especially as the receipt later showed mismatched contact information.
- There was a lack of clear and consistent communication between the involved teams, which prolonged the resolution process.

I believe this situation was mainly due to a misunderstanding or mismatch between systems, and I appreciate that it has now been resolved.

I hope that going forward:

- Payment proofs (with proper reference IDs) are shared promptly
- Customer support provides clearer and more consistent responses
- Such delays can be avoided for other users

Thank you again to both teams for assisting in resolving the issue.

Sincerely,
Ayush

Ayushasks

5 months ago

Ok now I Will check on that phone number but there is thing clarify that number is not associated with my icashone account,if I check and i don't find the payment there baterybet will we responsible for that .
I will update once I check and confirm payment is done

BateryBet Casino

• Representative

5 months ago

Dear Ayushasks,

The payment information was provided in the request.
According to the provider, the funds were credited to your iCash wallet account with registered phone number ***1372. Please login in iCash web app and check the wallet balance.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 208 / 213

Avg. Amount $540

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 125 out of 126 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

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Not verifying my account since long time

Dear askgamblers,
I uploaded KYC documents on this platform a week ago and they still not verified my account and not replying as well.
My account ID on this platform is 86949630.
First they said to wait for 72 hours. I uploaded 3 documents in first term then uploaded more documents in second term. They are making me fool again and again by saying it's under process but I have a doubt that they'll swallow my funds and will not pay to me. I've earned it by using my own real money. I've not used any of their bonuses to raise funds. They never asked for KYC documents until I went to withdraw funds. They cancelled my withdrawal and stuck my winnings. Admin should must verify my account within 2 or 4 days.
I request askgamblers team to help me.

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Deposit and withdrawal issue

Baterybet.in casino is worst casino. My deposit of 2000 has not been credited from past 4 days and withdrawal of 2000 not processed from last 3 days. My id is 35501699. Please take the immediate action thing is not going good. Baterybet.in casino is worst casino. My deposit of 2000 has not been credited from past 4 days

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Payout status showing completed but amt not credited yet

I have withdrawn Rs.4250/- on Oct 1st the status has been marked completed successful but I am not credited to bank account yet

In the request ticket raised I have submitted my bank statement also as requested

It’s been more than a week they have responded

Pls look into the same and resolve the issue at the earliest I have uploaded the screen shots of the request ticket for reference

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Withdrawal marked as completed but not received

Hi,

I have made 3 withdrawal (1) for Rs 15000, (2) for Rs 11500 and (3) for Rs 9500, all of them was mark as completed on same day but none of them were credited into my bank account.

So I have requested query request on platform, and they replied me to wait for 72 hours to reflect money into bank account.

So I did wait patiently 72 hours. After 72 hours I again created request and ask them why money still not credited into my bank account so they asked for bank statement and I provided them. Now they ask to wait for 3 hours to reply, I again wait and after deadline passed I asked for reply and now they are saying me to wait again for 3 days just to get reply that what's happening with my money.

So I request askgambler team to please help me in this matter as they are not replying or resolving matter in timely manner.

Account id # 66829648

Query Request number # 26697366

Withdrawal (1) number # 12650002172

Withdrawal (2) number # 12648618505

Withdrawal (3) number # 12648618077

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Uncredited withdrawal INR 15000

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino for an uncredited withdrawal of INR 15,000 processed on 6th October 2026. Not only have the funds failed to reach my bank account after the casino's specified deadline, but their support administration is actively engaging in predatory behavior by forcefully closing my dispute tickets without providing answers.

• Disputed Amount: INR 15,000

• Operation ID: 12649044956-0610

• Date & Time of Payout: 6th October 2026 at 16:48 IST

• Current Status in Casino Wallet: Completed

BateryBet has repeatedly closed my support requests without giving me the basic transaction data required to trace my missing funds. Below is the breakdown of the three consecutive tickets they shut down:

1. Ticket #26615074 (Opened 6th Oct): I raised a query because the status showed "Completed," but the money wasn't in my bank. Support initially gave a 3-hour timeline, which they later changed to 72 hours, instructing me to wait patiently.

2. Ticket #26641348 (Opened 7th Oct): I requested the UTR (Unique Transaction Reference) number or Bank Transaction ID. Since I am expecting a total payout of INR 15,000 split across three separate merchant accounts from different sources, I explicitly told them I needed the UTR and the Merchant Sender Name to identify this transaction. They ignored my request entirely, copy-pasted the 72-hour template, and marked the ticket as RESOLVED.

3. Ticket #26658184 (Opened 8th Oct): I opened a fresh ticket protesting their unfair closure of my previous request and demanded the financial tracking details again. Once more, they slapped the exact same automated bot reply onto the chat and forcefully closed the ticket as RESOLVED.

The maximum 72-hour banking window insisted upon by the casino administration has now officially expired, and no funds have been credited to my bank account.

By marking active, unresolved financial disputes as "Resolved," BateryBet is deliberately manipulating its customer service metrics and blocking me from getting human assistance. If a payout is genuinely "Successful" and "Completed" on a casino's backend, the system instantly generates a UTR or reference number. BateryBet’s total refusal to share this basic legal tracking data indicates that the funds were either never successfully dispatched by their gateway or are stuck in a failed loop.

I request the AskGamblers team to intervene immediately and hold BateryBet Casino accountable for these deceptive support practices. I demand that BateryBet:

1. Provide the official UTR Number and the Processing Merchant’s Name for Operation ID: 12649044956-0610 so my bank can trace it.

2. If they cannot provide a valid UTR number, they must acknowledge the payout failure, recredit the INR 15,000 back to my casino balance, and allow manual processing.

3. Stop the unfair practice of closing active user complaints before they are settled.

I have attached screenshots of my bank statements from October 6th to the present day showing zero credit, along with screenshots of all three closed chat transcripts as evidence.

Sincerely,

Abhi4u2112

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Serious withdrawal Issue

Dear sir /madam,
My batery bet game id is 73219406.
I made withdraw of rs 2000 with withdrawal pay out No.12639778118 on 01 oct 26 and showing completed but amount still not received in my bank account. I already created a request No.26558456 and already sent a bank statement but they are not solving my issue. I think they are started fraud with me. Please solve my issue.

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My deposit 5000 inr not received again

My deposit 5000 inr not credited.

I used method upi air my gaming id 63287046 but no any response from Administration.

I submitted request to admin no deposit option in batery bet casino website please askgamblers team resolved my problem soon as a possible.

Please check my request. I need my deposit 5000 urgent I want to play games so please understand and resolved my deposit problem

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Blocking Chat Support and Evading Resolution for INR 3000 Deposit

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino regarding an uncredited deposit of INR 3,000 made on 17th September 2026. The casino has deliberately trapped me in a contradictory communication loop and restricted my account from asking for updates.

The funds were successfully debited from my bank account, but they have not been credited to my casino wallet. It has been 12 days since the transaction, and the casino has provided zero resolution despite their promised 3-business-day timeline.

Case & Transaction Details:

Casino Name: BateryBet Casino
Ticket Request ID: #26188453
Disputed Amount: INR 3,000
Date & Time: 17th September 2026 at 02:15 PM IST
Recipient Gateway Name: < full name removed > (As verified and tracked by my bank)

The Communication Trap & Support Block:

I have fully cooperated with all verification requests, including their strict security demand to record a secondary-phone video showing my live banking application login and the download of the receipt. I emailed this video proof directly to [email protected].

Instead of updating or resolving my issue, BateryBet has completely cut off my communication channels:

Support Chat Restriction: The casino administration has explicitly blocked my ability to type or send messages inside the active dispute ticket (#26188453). The portal displays a "Message Restricted" status, preventing me from asking for any updates.
Email Avoidance: When I reply to their support emails with the requested video proof, the email team deflects by stating: "We only look into gaming-related issues. For payment-related issues, please follow up inside your active support request portal."

This is a deliberate and predatory tactic. The email team instructs me to use the support request ticket, while the administration has deliberately restricted the ticket interface so I cannot speak. They are holding my hard-earned INR 3,000 while denying my consumer right to communicate.

Requested Outcome. I request the AskGamblers team to forcefully intervene and compel BateryBet Casino to:

Immediately remove the messaging restrictions on my account so I can communicate with support.
Credit the INR 3,000 to my gaming wallet or process a manual refund to my bank, as I have already provided irrefutable bank statements and video verifications.

I have attached screenshots of the successful debit transaction, the casino's ticket timeline, and the "Message Restricted" error screen as absolute proof of their evasion.

Sincerely,

Abhi4u2112

Game account id - 39428664

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