Complaint #462 BateryBet Casino

Deposit not credited my account id

By Shah6181394

3 weeks ago

Deposit not credit my account
My account id (85543993)
Email id (s68454408@gmail.com)
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help me sir
This is amount screen shot send me check Deposit not credit my account
My account id (85543993)
Email id (s68454408@gmail.com)
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help my account statement send you please check

Disputed Casino BateryBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

6 days ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

BateryBet Casino

• Representative

6 days ago

Dear Shah6181394,

We received a response from the provider. The payment with the provided details was not received on the providers side.
Please contact your bank branch directly and apply for a refund.

Best regards,
Batery Bet team.

Shah6181394

1 week ago

Dear AskGamblers Team,

My issue has not been resolved yet. My deposit of approximately ₹5,000 (₹4,999.82) is still not credited to my Batery Bet/Casino account.

The amount was successfully debited from my payment account, but my casino balance is still ₹0. I have already waited for several days and contacted the casino support, but the issue remains unresolved.

As requested, I have also sent the video evidence exactly as I was instructed to do. I have followed the requested procedure and provided the required information.

Therefore, please do not close or reject my complaint. I kindly request AskGamblers to continue reviewing my case and help me get my deposit credited or properly resolved.

Thank you.

BateryBet Casino

• Representative

1 week ago

Dear Shah6181394,

You have been requested to provide a video showing the process of downloading the receipt from the app required for futher verification of the transaction. Please send us the video by email.

Best regards,
Batery Bet team.

BateryBet Casino Complaint Stats

Resolved 190 / 195

Avg. Amount $577

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Withdrawal si showing as completed but never received in bank account

My withdrawal of inr 1750 is showing as completed but it never reached my bank account
Amount 1750
Dated 28 spt 2026
Time 3 58 pm
I have also contacted the live chat but no solution has been made please ask gamblers team help me getting my funds back.i have attached the payment history in the attachment and also I have attached the pdf of my bank account please have a look

40h left

₹1,750

Payment winnings not received after 8 days

I have been writing to Batery Bet casino and there has been no responses.

I requested a withdrawal for R75995 South African rands and requested to submit my bank statement and 8 days later the winnings have not been paid. I have 2 open queries with customer care: Reference 12577332257. Withdrawal

Since requested on the morning of 24 August. No answers from this company.

66h left

R75,995

My deposit 20000 not Received please help me sir

ID 43117734. hello Batery casino and askgamblers support team my deposit 20000 inr not credited 10 days gone but no any response by batery Admin. i submitted all necessary proof but still I am waiting please deposit my amount. please help me ask gamblers team. I want need my amount urgent. Already send bank statement but no any response please help me sir

40h left

₹20,000

Deposit of 3000 not received

Hi. I made a deposit of 3000 rupees on 15.08.2026. And I haven't yet received my deposit. It's 29.08.2026 today that I am writing this complaint. And I am not getting any response to the requests I have made on the baterybet casino. Please help me with this. Help me. Help me. Help me. Please do help me. It's becoming a mental stress now.

40h left

₹3,000

Deposit 20000 inr not credited 7 days

MY id 63287046 I deposited 20000 INR 21st August, but still not credited I created request but no any response by payment team. 7days plus gone; please help me and deposit my amount. AskGamblers team and batery casino, please solve my problem as soon as possible. Urgent need my amount. Please check my already created request, but there has been no response from the administration. Please help me

15h left

₹20,000

No response and verification delay for long time

Hello Ask Gambler,

I sincerely need your help with my ongoing issue with BateryBet.

First, I was asked to submit my photo ID and a selfie holding a piece of paper with the current date. I submitted everything as requested, and BateryBet asked me to wait 72 hours.

I waited the full 72 hours, hoping that my verification would finally be completed and that I would be able to withdraw my funds and use my account with my new updated phone number.

However, after those 72 hours passed, they requested additional documents. Again, I fully cooperated and submitted a selfie with my UPI application, my latest electricity bill, and my ID card. After submitting everything, I was once again told to wait another 48 hours.

Now, the additional 48 hours have also completely passed. Which was passed away 2 days before.

Now I am not getting any reply from them and they are also not responding to me.

I have already waited long enough and honestly cannot keep waiting without any clear response. The situation has become extremely stressful for me because my verification is still pending, my new phone number has not been updated, and I am unable to properly use my account or withdraw my funds.

Please ask Gambler help me.

Before they was replying. Now they have stopped responding and myself I can't message them also. 4 days has been passed away without reply. I contacted live chat multiple times but they also don't reply please help me

Account id: 49655063

Resolved

Deposit pending few days

I have deposited 5000rs on date 19th Aug 2026, which is not credited yet to my gaming account, i have created complaint request through app but they said wait for 3 days, after 3 days when i followup they are giving same repeated answer that we have forwarded request to our provider and waiting for them to answer,

They are just passing the ball to eachother and not giving any satisfactory answer,

They do not have any email to communicate, when i send email which is mentioned on website to complaint, i got reply that this email is only for technical support not for deposit and withdrawal questions, this is how they are replying i mean they do not have any proper communication way, they have inbuilt system in app from where we can file complaint but we can not take followup on that and we need to wait for answer for infinite days,

Totally worthless website i have ever seen, Zero coustomer support,

Gaming account id # 66829648
Complaint request number # 25525973

Resolved

₹5,000

BateryBetCasino - Delayed payments and verification issues

I am submitting this complaint regarding two unresolved payment issues with the operator.

1. ₹7,000 withdrawal not received

On 1 July 2026, I made a ₹7,000 withdrawal, which is showing as “Completed”, but the money was never credited to my bank account.

I reported this to the operator on 8 July 2026 and provided my bank statement as proof. Despite repeated follow-ups, I have only been asked to wait, and no resolution or proof of payment has been provided. It has now been more than a month since I first reported the issue, and the payment is still missing.

2. ₹10,026 withdrawal blocked

I also have ₹10,026 in my account that I am unable to withdraw. The operator continues to request verification, even though I have already completed the verification process and submitted all requested documents.

I have fully cooperated with the operator and provided the requested bank statement and verification documents. However, after repeated follow-ups, both issues remain unresolved as of 18 August 2026.

I am therefore requesting AskGamblers assistance in reviewing the evidence and helping me recover my funds.

I can provide bank statements, withdrawal screenshots, verification documents for further review and
below are the attached files of chat screenshots as supporting evidence.

Thank you for your assistance.

Resolved

₹17,026

Amount deposited but not yet credited

Dear
AskGamblers please help me to get my money back
I have deposited the amount of Rs 10000 instead of Rs 10200. It’s been 5 days passed my amount is still not yet credited. Not getting any proper response from Baterybet. I seek for help AskGamblers. Kindly help me to get my money back.
My Account id- 37983879
My request no- 25299517