Complaint #451 BateryBet Casino

BateryBet Casino INR 8000 payout missing despite Completed status and closed support ticket

By Abhi4u2112

1 month ago

Dear AskGamblers Complaint Team,

I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.

Case Details

Casino Name: BateryBet

Account ID: 39428664

< personal information removed >

Disputed Amount: INR 8,000

Operation ID: 12516360804-1707

Timeline of Events

1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."

2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.

3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.

4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.

Summary of Grievance

BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.

Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.

Sincerely,

< personal information removed >

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹8000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Abhi4u2112

1 month ago

Dear AskGamblers Complaint Team and BateryBet Support,

I am writing to officially inform you that the issue regarding my disputed withdrawal of INR 8,000 (Operation ID: 12516360804-1707) has been successfully resolved. The funds have now been correctly credited to my bank account.

I would like to express my deepest gratitude to the AskGamblers Complaint Team. Your platform remains the absolute benchmark for player advocacy and fair play in the online gaming industry. Without your highly efficient dispute resolution mechanism and authoritative intervention, resolving this tracking issue with the casino's payment processor would not have been possible. You give players a voice and bring transparency where it is needed most.

Thank you, BateryBet team, for ultimately tracking and settling the transaction.

Dear AskGamblers Team, you may now formally mark this case as "Resolved" and close the complaint.

Best regards,

< personal information removed >

BateryBet Casino

• Representative

1 month ago

Hello!

Thank you for contacting us about this matter. We know that it's very important to You that Your question is resolved in a timely manner.

The problem that you're experiencing is still being looked into. In order for us to be able to help you with the earlier mentioned issue please refer to the request you've already submitted, № 24852095.

Best regards,
Batery.

AskGamblers

• Support Team

1 month ago

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BateryBet Casino Complaint Stats

Resolved 194 / 199

Avg. Amount $568

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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Deposit has not been credited even though 8 days have already passed

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I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

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Deposit Amount: ₹5,000
Pending Since: 8 days

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I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

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I sent the required data and was told it would be 10 minutes to 3 days. 3 days have passed, nothing; I get the same generic copy-pasted responses, and I still can't withdraw any money from this website. It's a bit sad they do this to a new customer who uses the casino, as it sure looks a bit bizarre. I was only going to withdraw a part of the winnings, but now they really have me second-guessing. I dont have the confidence to deposit and keep wagering because this is a bit weird in 2026. Most sites verify and pay in minutes.

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ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

I have initiated a withdrawal from baterybet of 10332 amount on 4th September 09:36am and it's been more than 48 hours it's showing in processing stage and I haven't received my funds in the bank account.

I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

I would request you to give the update and please resolve my issue. Please provide my funds in my bank account. I am really frustrated.

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< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

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Now, the additional 48 hours have also completely passed. Which was passed away 2 days before.

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I have already waited long enough and honestly cannot keep waiting without any clear response. The situation has become extremely stressful for me because my verification is still pending, my new phone number has not been updated, and I am unable to properly use my account or withdraw my funds.

Please ask Gambler help me.

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Account id: 49655063

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