Complaint #461 BateryBet Casino

INR 50000 delayed IMPS withdrawal 3 August

By OMKAR009

2 weeks ago

On 3 August 2026, I initiated an IMPS withdrawal of ₹50,000 (Transaction № 12543461629).
The casino has marked the transaction as "Completed" on my dashboard, but the funds have not entered my bank account. When contacting customer support, they repeatedly offer the same vague excuse regarding "payment provider issues" without providing any concrete resolution or proof of payment.
Because they claim it is "Completed," I request the casino to provide the official Unique Transaction Reference (UTR) number so I can track it with my bank, or return the ₹50,000 back to my casino balance immediately.

Their Internal request channel their administration only says that the payment provider is not responding everytime whenever withdrawal placed the same issue is there in this platform

Kindly ask gamblers team help me in this issue

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹50000

Discussion

62 hours left for OMKAR009 to respond.

BateryBet Casino

• Representative

1 day ago

Hello!

The issue is still under investigation on the provider’s side.
As soon as we receive a response from the provider we will inform you immediately.
Please accept our apologies for a delay.

Best regards,
Batery.

OMKAR009

3 days ago

Dear ask Gamblers Team

As asked by the Batery Administration Team I have fully copperated them and provided all the evidences asked by them

From the various evidences it is clear that the money never arrived in my bank account since 3 Aug 2026 till date almost a month passed

Today after again 4 days their administration team replied in the request that still payment provider has not given any response

They don't want to give me the withdrawal and It is very clear that they are just wasting time and doing nothing except of harrasing me

Please look into this as already lot of time has passed after filing the complaint on your portal

Thanks

AskGamblers

• Support Team

6 days ago

Dear @OMKAR009,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the BateryBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

BateryBet Casino

• Representative

1 week ago

Hello!

You have been requested to provide a video showing the process of downloading the receipt that is required for further investigation. Kindly provide the requested video.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 190 / 195

Avg. Amount $577

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Complaint Status

62h left

₹50,000

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