Account blocked and funds held

I deposited 3500 rs by supermoney upi money transfer is successful but battery bet not add my money. I file a complaint against this website and also send e-mail but they have no response. Please give me my money back. 5 days complete but money not credited in Battery Wallet.

My id 83734558

< personal information removed >

Please give me my money back

Batery Account ID: 53016636

Batery Ticket/Request ID: №25064496

Transaction Date: 31 July 2026

Amount: ₹4,999.82

Bank UTR Number: 311444935065

Issue Description:

On 31 July 2026, I deposited ₹4,999.82 via UPI (UTR: 311444935065). The funds were debited from my bank account immediately, but my Batery balance was never credited.

Support created Request №25064496 and promised in chat that the payment provider would resolve it within 3 business days (by August 3rd). That deadline has passed, the balance remains ₹0, and messaging in the chat ticket is now restricted.

Requested Outcome:

Trace UTR 311444935065 and immediately credit ₹4,999.82 to Batery Account #53016636

Hi, my name is <removed>

I am an account holder at Batterybet Casino. My account number is 77301659

I made a withdrawal request on 31/07/2026 at 19:34:51

My transaction number is 1788708584-0081.

After some time on 31/07/2026 at 20:16:47, its status is shown as completed, but in my bank account I didn’t receive that withdrawal amount

I have raised a request on BateryBet casino my request number is Nº25088211 but they didn’t take any responsibility they ask me to wait for 72 hours why should i wait for my withdrawal if its shows complete on that site i want my withdrawal as soon as possible and I request that AskGamblers please resolve my issue.

I attached my bank statement from 31/07/2026 to 02/08/2026 and also attached screenshots of the BatteryBet withdrawal status and my request, which I raised on BateryBet

Dear AskGamblers Complaint Team,

I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.

Case Details

Casino Name: BateryBet

Account ID: 39428664

< personal information removed >

Disputed Amount: INR 8,000

Operation ID: 12516360804-1707

Timeline of Events

1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."

2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.

3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.

4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.

Summary of Grievance

BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.

Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.

Sincerely,

< personal information removed >

I have tried to deposit these amounts as in the attached files.

The amount has been debited from my account but not credited in the Battery Casino app.

I was trying to chase them, but no use

Can anyone please help to resolve this?

The missed amounts are: 5000, 16700, and 15000

These are the missed payments.

Can you please verify from the core and do justice to me?

If you want any further information, I can provide you