Dear Ask Gambler team
I registered a new account on Bao Casino after finding it listed as new casino on the Askgamblers forum, and specifically after noting that Bank Wire Withdrawals were an available option. After re-confirming this information directly on their site, showing Bank Transfer as a withdrawal option, and reading the terms and conditions to ensure Canada was not excluded from this option (the only mention the terms and conditions make in regards to bank wire transfer limitations is that you cannot obtain it in USD)
I made deposits via Interact E-transfer. I eventually accumulated a balance attempted to request a withdrawal. On the cashier page, all other withdrawal options suddenly disappeared and the only option presented to me was EcoPayz. I did not deposit using Eco Payz, I deposited via Interact E-transfer.
I proceeded to contact their support team to request instructions on how to request a Bank Wire Transfer withdrawal and I was informed that this is not an option for my country (Canada). After several attempts to understand why it is listed in several places and in your terms and conditions as an option, but that I cannot use it ,we did not come to a resolution.
I was offered 4 methods of withdrawal which unfortunately do not work for me , this is why I was deliberate to ensure Bank Wire Transfers were an option and based on your site content, was led to believe that it was.
I cannot use any e-wallets such as Instadebit, Idebit and Ecopayz – all such accounts I had have been closed for some time and I have contacted each of them this week by email and by phone, numerous times, and they have all confirmed I cannot re-open an account with them.
The last option was a Visa card, I do not own a Visa card, nor am I able to obtain a Visa credit card, however I actually opened 2 new bank accounts, with “Visa Debit” card – I attempted multiple times to use these cards however due to Canadian restrictions I cannot use them.
I have spent 3 days making countless phone calls to banks, visa companies, ewallet holders and hours on the internet trying to find a way to collect these funds, while exchanging over 35 emails with their support team.
Although polite and prompt to respond they have not once offered to actually help me by sending a bank wire of etransfer - which by the way I know they can do as they refunded me one of my deposits made via etransfer due to an unrelated issue - they CAN send me an etransfer, they are just not willing to do so.
Despite all my efforts, I humanly CANNOT use their methods and I have made every best effort at my own expense and time - I even offered during our email exchanges to just refund me my deposits, a total of $80 - a savings of $500 for the casino!!!! They never even acknowledged/responded the request
I am at a loss on how to proceed to get my withdrawal processed - surely they have demonstrated that they have the means and ability to send me an etransfer and I have demonstrated my willingness to try and resolve this their way but I just can’t - please help me resolve this issue with Boa Casino - they need to just do the right thing and give me my money via bank withdrawal or etransfer.