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Dr Vegas Casino - Payment delayed for too long, still no updates why

RESOLVED
Lfc89 United Kingdom Message
Posted on December 19, 2017.

On the 9th of December I received 10 free goodwill spins with wager requirements from dr vegas. I luckily completed the wager completely and won myself £283.90.
At 11pm I requested a withdrawal. I waited the 5 working days authorisation period and my payment was still pending, so I contacted dr vegas. I received a email from Michael saying that in 24-48 I should check again as he had contacted payment team and asked for my withdrawal to be in next list. I waited the 24-48hrs and still.. pending withdrawal. I then contacted dr vegas again, to be told for the second time by daniel that they sent payment team a email and they will email me with any updates regarding withdrawal process by 11am as that's when they receive the list. I wait till midday, no email from daniel. So I contact dr vegas again asking for updates and he then says he won't know till Monday as payment team opens on Monday.

It is now Monday 18th December at 1.37pm and my payment has not been authorised, I have not receive any email or updates. I am seriously disappointed in dr vegas as I've been a loyal customer for so long. Never had any issues with precious withdrawals. Recommended them to all my friends and family. I will not go back. This was it for me. Negative impact for sure..

Lfc89 United Kingdom Message
Posted on December 19, 2017.

this was the first email I received from the said "Michael", I am still waiting for "Daniel's" update/email promised 3 times in the last 3-4days. I contacted Dr Vegas again yesterday and I was told by "Daniel" again, that he will send payment team an email and email me with a response.

Lfc89 United Kingdom Message
Posted on December 19, 2017.

This is a screenshot of pending withdrawal and dates its pending from.

This is the same screenshot for 1 payment only, one proves with today's date it is still pending, one proves the amount and date which it has been pending from.

Lfc89 United Kingdom Message
Posted on December 19, 2017.

Update, it is now 12.30 in the afternoon on 19/12/2017. i Just looked on my account with dr vegas and there is no pending withdrawals, i cant find the said amount "£283.90" in any of the transactions. Will check my bank and post as soon as i have more info on this.

Lfc89 United Kingdom Message
Posted on December 19, 2017.

no payment received as of yet

Lfc89 United Kingdom Message
Posted on December 21, 2017.

Payment received in bank case closed.

AskGamblers
Posted on December 21, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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