Complaint #107 Ruby Slots Casino

Waiting too long for my cashout

By Gwen J.

9 years ago

Message on forum

Six Weeks ago I cashed out $1129 at Ruby Slot casino. I submitted all the documents that were needed and it was approved. I contacted chat live and I was told that my issue would be escalated to the casino manager and I would be receiving an email shortly. I never did get it. Six plus weeks is a long time to wait for a payout.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $1129

Discussion

Ruby Slots Casino

• Representative

9 years ago

Hi Gwen--

Your tracking came to my desk quite late last evening. The good news is that I see your payment was already delivered, earlier in the day. ;-)

I'm happy to see this resolved for you.

All the best,

Tawni

AskGamblers

• Support Team

9 years ago

Dear Gwen,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

9 years ago

Hi Gwen--

I'm sorry for the delays with this.

We'd been waiting until we received your preferred payment method--now that we have this, your payment has been sent off to processing and I would expect we'll have tracking for this at latest, early next week. As soon as your tracking comes through, I'll update this thread.

All the best,

Tawni

AskGamblers

• Support Team

9 years ago

Dear Gwen,

Please let us know if there's some update on your issue.

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I requested a $1950 withdrawal

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Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Once again payment being delayed

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Delaying payment and splitting them

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

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